I am BCS and an Expert Certified Atlassian Engineer(ACP-620|ASB-615) having 8+ years experience working in banking,financial,IT and engineering sectors implementing atlassian softwares including JIRA,Trello,Confluence,JIRA Service Desk and bitbucket.Total I have 15 years experience in IT.I am also certified scrum master(CSM).I was working as a JIRA and confluence administrator with Dubai Islamic Bank UAE and have total 3 years experience working in UAE on same role.
My services include:
1) Installation and upgradation of Jira/Confluence/Jira Service Desk/bitbucket server apps on Linux/Windows AND cloud administration for all atlassian products
2)Manage Jira service desk projects customization and configurations including request types/screens/permission/workflows of agents and customer & portals including icon logo branding,workflow customizations, SLA,automation etc
3) Managing and customization of complex workflows in Jira including validations,conditions and post function
4)Managing issue types , screens ,permission,security levels schemes for custom projects
5)Managing users,groups ,project roles,global permission,spaces,global space permissions
6) Managing AD integration with Jira/Confluence
7)Managing installation,upgrade,training on 3rd party atlassain addon like JMWE,JWT,Scriprunner,Jira portfolio,Zephyr,Xray,Bobswift,Bigpicture,Rich filters,SLA Time and report,Profields,Email the issue and many more etc
8)Train team how to use Jira/Confluence effectively.
9)Managing and customization of scrum and kanbanboards.
10)Managing atlassian software and addon licensing
11)Managing and creating Jira reports and dashboards using EAZYBI reports addon.
12)Setting up confluence spaces , templates,filelist, space permissions
13)Migration from JIRA/JIRA SD/Confluence cloud instance to server ,from server to cloud and from server to server using configuration manager/JIRA Confluence BB Migration Assistant Addon.