To support the delivery, ongoing development and evaluation of the Punjab Education & English Language Initiative (PEELI) project.
To manage all data (generated internally and provided by external partners) relating to EES activity in Pakistan, in line with General Data Protection Regulations requirements and to contribute to the appropriate use of this data for project delivery and pursuit.
Develop and deliver the information management strategy for EES Pakistan and oversee the transformation of operating context from a data-poor to a data-rich environment.
Liaise with external partners and contribute to the development of their information management systems in line with the capacity-building components of projects.
Liaise with delivery/M&E partners to ensure that essential data collected by partners is accurate and accessible for project purposes.
Provide data and data analysis support for the pursuit/development of new contract opportunities.
Ensure data collection and protection, including data collected by third parties, is compliant with General Data Protection Regulations.
Provide data and in-depth data analysis support required for internal reporting (REF, annual report).
Provide data and data analysis support for the compilation of all project reports.
Provide specific data support in the delivery of our communications plan.
To contribute to the development of data collection tools.
To ensure that all data collected is entered into the relevant systems.
Manage, maintain and develop databases relating to all project audiences and all M&E activities.
Ensure internal storage directories (G drive and SharePoint) and key documents they contain are organized, up-to-date and accessible.
Support the team with requests for data/information and carry out specific information-gathering tasks, as and when required.
To maintain key relationships with relevant staff of provincial education departments co-delivering the project activity in Punjab (QAED) and KPK (DCTE).
To maintain key relationships with relevant staff in Private sector companies/third party organizations who are carrying out assignments on behalf of or in partnership with the British Council, principally research and M&E assignments.
To maintain key relationships with EES Project team colleagues, Training Consultants, Expert Trainers/Master Trainers, Headteachers, Primary school teachers involved in our project activity and British Council colleagues working on related education projects in schools, further and higher education, especially in E&E and E&S.

Registration of candidates for GCE / IELTS and Professional examinations.
Liaise with relevant local and more than 70 International Exam Boards/ Universities / Institutes for the management of their exams in Pakistan on their behalf.
Administration and supervision of examinations in accordance with the rules and regulations of UK exams boards and British Council exams administration and security rules and regulations.
Installation/updating of professional exams software on the venues.
Training of new staff joined the Professional exams team.
Training of exams invigilation staff and then managing and monitoring their performance during exams.
Coordination with procurement team for the booking of exam venues.
Coordination with security team for the security clearance of venues.
Coordination with finance team for the payment of examiners.
Coordination with venue staff management unit for the allocation of venue staff duties for the conduction of exams.
Management of clients and customer relationships, enquiring and generating objective feedback, and enabling effective inquiry management.
Coordination and providing support to my RMT (Relationship Management Team) schools.
Assisted in managing various events by working in coordination with Exams Operations Managers and concerned staff.
Providing support to promotion & marketing of Exams products including relationship building and partnership visits to academic and professional education institutions.
Preparing payment reconciliation sheets for the local exams fee received for different exam boards and submitting them to Exams Finance within the monthly deadlines.
Providing customer care to clients and stakeholders (internal and external).
Support all Exams teams (IELTS/ GCE/ Professional).

To operate and maintain British Council IT Systems according to GIS standards.
To ensure appropriate security on all systems (Anti-Virus and Backup tapes).
Maintain a system of electronic fault logging and hardware.
To provide guidance and troubleshooting to users on-site and/or telephonic support to BC Lahore/Multan and Faisalabad offices.
To ensure availability of Internet and Microsoft Exchange e-mail systems on the network.
To assist EXAMS unit to conduct Computer Based Exams onsite and offsite.
To manage and update IT equipment and software inventory.
To manage IP Telephone in absence of IT Manager.
To fulfill IT services, accessories requirements and maintenance issues and keep track of better possible options for IT Services.
To help the IT Manager with the procurement of IT equipment.
Assist IT Manager with the workstation rollout and to upgrade the new GTI versions.

To manage the overall computer network in the university.
To manage the network infrastructure of the university.
To provide remote support to affiliated medical colleges/Institutions in Punjab.
To assist IT Manager in managing the IT projects.
To deal with different vendors for the procurement and maintenance of IT equipment.
To provide technical support to all the departments of the university.
Member of procurement committee for the purchase of scientific equipment used for medical research.
Administration of entry test for admission in medical and dental colleges in Punjab.

Managing network of the corporate head office of the company.
Providing customer support to a network of 600 + computers.
Providing support to remote sites of the company.
Providing technical support to customers.
Administration of different servers on which business applications were running.
Managing Internet and email servers of the company.
Managing IP telephony network of the company.
Procurement of IT equipment.
Building good relationships with customers and vendors.

Network Planning, Design, Implementation and Support.
Network Monitoring, Performance Analysis of Servers and Workstations.
Administration of Internet and email servers.
Implementation of Security Policies for different groups of users.
Implementation of Remote Access / VPN.
Installation, configuration and support for Microsoft Windows and Office software.
Interaction with vendors for the purchase/maintenance of equipment.
Data Backups / Restoration of Servers and Workstation.
Managing Inventory of Computer Systems and Hardware peripherals.
Video Conferencing on Hardware-Based Cameras like TANDBERG Video Cam.
Managing IP telephony system.