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خلاصہ
Creative and innovative thinker with effective human resources management and goal setting abilities combined with superior leadership, team building, communication, interpersonal, and presentation skills. Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges.
تجربہ
Digital phone banking officer- OG III
Handling and resolving customer complaints/ queries over phone
Providing customers with relevant product and service information
Cross selling various banking products to customers over phone
Actively monitor installed ATMs performance and up time.
Resolution of ATMs Complain in Management System Complaints .
Responsible for timely resolving SBP ATM related Complains if any reported.
Responsible for EJ Monitoring and coordination with branches for related matters.
Phone banking officer
To ensure that all customer queries and complaints are addressed within the minimum possible
time.
Take inbound calls to manage call queue
Make outbound calls for different products and campaign.
Maintain courtesy and accuracy.Route complaints/ requests to concerned departments.
