خلاصہ

Successful work as a Customer Care Executive with 1.9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to resolve issues successfully. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Highly motivated and driven to achieve set
goals and targets. Responsive and resilient team player with an adaptable and resourceful mindset. Consistently exceed expectations by exploring customer requests and various ways to add value to the customer care experience.

تجربہ

کمپنی کا لوگو
CUSTOMER SERVICE REPRESENTATIVE
Work4
اکتوبر ۲۰۲۲ - موجودہ | Rawalpindi, Pakistan

 Build sustainable relationships and engage customers by taking the extra mile.
 Meet personal/team qualitative and quantitative targets
 Resolved concerns with products or services to help with retention and drive sales.

کمپنی کا لوگو
CUSTOMER CARE EXECUTIVE
PTCL
جولائی ۲۰۲۰ - اپریل ۲۰۲۲ | Rawalpindi, Pakistan

 Handling queries and complaints.
 Solving BTS issues, signal related complaints EVO and Charji devices
and configuration of wireless devices.
 Managing large amounts of inbound and outbound calls in a timely
manner.
 Coordinated timely responses to online customer communication and
researched complex issues.
 Identifying customers’ needs, clarify information, research every issue
and providing solutions.
 Build sustainable relationships and engage customers by taking the extra
mile.
 Meet personal/team qualitative and quantitative targets
Page 2
 Resolved concerns with products or services to help with retention and
drive sales.
 Maintained accurate and current customer account data with manual
forms processing and digital information updates.

کمپنی کا لوگو
internship
The Bank of Punjab (BOP)
جولائی ۲۰۱٦ - اگست ۲۰۱٦ | Dera Ghazi Khan, Pakistan

Developing an understanding of Account opening.
 Customer dealing process.'
 Very basic concepts of banking.
 Assist with research, filing, data entry, and recording and maintaining accurate and complete financial records.
 Prepared financial reports, such as balance sheets and income statements, invoices, and other documents.
 Handling sensitive or confidential information with honesty and integrity.
 Learning how to work as part of the Accounting team to compile and analyze data, track information, and support the company or clients.
 Taking on additional tasks or projects to learn more about accounting and office operations  Sorted and organized files, spreadsheets, and reports.
 Restocked office supplies and retrieved files for staff. 

تعلیم

Federal Urdu University of Arts, Sciences and Technology
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Accounting & Finance
CGPA 3.7/4
2020
Fatima Jinnah Women University
ماسٹرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA‎
Matriculation with Science
CGPA 2.5/4
2017
BISE DGKHAN
انٹرمیڈیٹ / اے لیول, , F.Sc Pre-Engineering‎
فی صد 72%
2013
BISE DGKHAN
نان میٹرک, Matric in Science‎
مکمل
2011

پیشہ ورانہ مہارتیں

ماہر Accounts Administration
متوسط Banking Knowledge
متوسط Branch Banking
متوسط Communications Development
متوسط Conservation Awareness
متوسط Content Marketing Skills
متوسط Cross Cultural Communication Skills
ماہر Customer Service
ماہر Data Entry
ماہر Handling Assignments
متوسط MIT Knowledge
ماہر Ms Excel
متوسط Problem Solving
متوسط Relations Management Skills
متوسط Stock Taking
ماہر Time Management 
متوسط إدارة عمليات الفروع

زبانیں

ماہر سرائیکی
ماہر اردو
ماہر انگریزی

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