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 Ensure all working areas are neat and clean and Front Desk associates are well groomed.
 Ensures that all VIPs’ arrivals preparation is completed. Supervises and double checks on VIP room allocations, arrival time and courtesies accorded to the VIPs.
 Organizes and supervises effectively all personnel Reception & ensures the smooth operation of the section.
Informs the FOM / AFOM / Duty Manager immediately of emergency situations requiring management representation, such as fire and accidents.
 Takes actions within his responsibilities on credit problems, billing instructions and cash paid outs in the absence of Duty Manager
 Maintains the daily checking of the “Over Credit Limit Report” and informs the Duty Manager of any difficulties in the collection of deposits or payments.
 Check the reservation file for special billing instructions, messages or letters for expected arrival guests.
 Handle all group arrivals and closely monitors preparations and billing instructions of such groups.
Double checks and investigates all room numbers which appear in the Housekeeping Room Discrepancy Report. Then informs the Assistant Manager for necessary actions

Command on OPERA (PMS) Version 5.0 & proficient in MARSHA.
Registering and assigning the rooms to the incoming guests and registers in the arrival book.
Pre-register guests and check room blockings and able to attend to guests efficiently.
Command on the follow ups of the Guest Needs & Handles the Guest Complaints
Informs Top Management regarding Special guest related Problems
Able to maintain a positive Liaison with Front Office, Housekeeping, Food & Beverages Department
Keep room and information rack status up to date.
Prepare receptionists and night receptionists reports along with the daily forecast.
Ensures that all guests’ history cards of all arrivals and departures are updated.
Responsible to type guest folios for front Office cashiers.
Responsible to check the information rack against the room rack.
Focus on a strong follow up and extra attention to the Police requirements in sending Guest information as per provided standards.
Active
To give outstanding services to the guests that have checked in and greet them in a friendly manner and interact with them in a positive way
To maintain up to date knowledge on the current services that are being offered and make sure that this information is conveyed to the customers in an effective way
To ensure that the rooms have been allocated properly, hand over the keys to them and ensure that all the registration and check in procedures have been followed as per the given standards
To enter all the relevant guest related information, so that it can be retrieved in case there is a requirement, and to maintain and update the accounts and post them accurately
To practice safety standards and ensure that all the house keeping work is carried out in a proper manner like maintaining the rooms, cleaning of the rooms, etc.

Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations

To give outstanding services to the guests that have checked in and greet them in a friendly manner and interact with them in a positive way
To maintain up to date knowledge on the current services that are being offered and make sure that this information is conveyed to the customers in an effective way
To ensure that the rooms have been allocated properly, hand over the keys to them and ensure that all the registration and check in procedures have been followed as per the given standards
To enter all the relevant guest related information, so that it can be retrieved in case there is a requirement, and to maintain and update the accounts and post them accurately
To practice safety standards and ensure that all the house keeping work is carried out in a proper manner like maintaining the rooms, cleaning of the rooms, etc.