Active team player of B2B/B2C Global team with lead role.
Voice Help Desk operation, rates and routes updating, Cost efficient Call Routing, Standard Tariff and customized override Tariff, Calls Routing as per business nature, CLI and NON CLI Routing, working on Sippy Switch, PortaOne Billing(A well know British Telecom Network) and ASTERISK Based VoIP platform and servers.
Hands on working and help desk operation for ASTERISK based VoIP platform while implementing latest cloud based telephony solutions with latest telephony features.
VoIP and TDM network monitoring and troubleshooting, strong and dedicated attitude to escalate and resolve the issue as per the nature of the issue, analyzing and troubleshooting network using network tool e.g packet tracing through Wireshark/PCAPs, network logs.
Making sure network is operating at latest KPIs and meet committed QoS & SLA’s., 
Technical operation of cloud based platform-IP Telephony/Help Desk & Proactive Network Monitoring.
Handling queries over Skype, call & emails for UK based customers, prompt response and provide on call resolutions to the customer.
Data Network Design & Implementation, dealing with international customers and supplier, UK CMO’s Numbers allocation, Discount Plan/Package Plan, Tariff/Override Tariff as per need and new rates & routes, Geo Location Security 
Number Porting,, Virtual Numbers, define and integration of new customers on Asterisk System and ICC Network(Leading British Network)
Data Networking (Including VLANs, VPN, QoS ), Implementation, Monitoring, Troubleshooting, broadband operations , Knowledge based SIP articles writing.
Allocating new SIMS/Numbers(Date SIM and broadband router)
Working experience on WebRTC product Like HUB, being used for different communications, Microsoft team and its integration with ASTERIK dialers.

  Effective and cost-efficient routing of voice traffic (National/International calls Routing) over the IP network using VoIP protocols/SIP/S.SIP/H.323via Nextone & Genband / Sonus Platform.
  SIP Telephony, SIP Trunking, SIP Bridging 
  TDM protocols/ISUP protocol work flows & troubleshooting
  Provisioning &interconnecting with different T1, T2, T3 carriers &Country Wireless Operators (CMO’s)/Interconnecting VoIP to SS7 networks.
  IP & TDM Origination/Termination/ Issues escalation of TDM/VoIP.
  Prompt response towards Technical queries over Skype/ Email /GSM, their resolution &HELPDESK for NOC (Network Operations Center).
  Good understating of latest VoIP KPI System parameters & Basic parameters of a VoIP Network (NER/ASR/ACD/CSR) to meet committed QoS & SLA’s.
  Platform & Bandwidth monitoring of the SBCs, Network Backups.
  Network Elements PSX/GSX/NFS/BTS/EMS/BSC/MSC/E1/CIC/Ports

Experience on 2G/GSM architecture, 3G and LTE/4G implementation (HUAWEI/ZTE) MW Links, 
Acceptance & QA/QC with LCC Pakistan 
OSS/BSS/RAN