Dynamic and motivated professional with a proven record of generating and building relationships, being a customer service, Representative I focus to maintain a customer satisfaction and contribute to the company success. Demonstrating exceptional communication skills and making critical decisions during challenges. Seeking to the next career step with respected organization dedicated to world class quality.
I am hard-working, honest and caring person having firm belief in “Honesty is the best policy”. I have proven record of Customer Services and Administration experience in national organizations. I have keen interest in working for Manufacturing, Customer Service and Education industry. I am quick learner and good team player
• 01: Using ERP System Application Program (Inventory and Complaints Modules).
• 02: Played a vital role to implement an ERP system Inventory module in the DWP CS department.
• 03: Extract data from the ERP module in MS Excel.
• 04: Apply filters and tables to refine data.
• 05: Data mining and cleaning for suitable data presentation.
• 06: Creating graphs and tables in MS Excel for presentation.
• 07: Exposer of using Power BI for data presentation in different styles.
• 08: Analysis of previous year\'s parts consumption data to forecast next season\'s requirements.
• 09: Finalizing vendor\'s orders for different products (LED, AC, Fridge ) Etc.
• 10: Material Unloading and Loading with physical Inspection
• 11: Inventory in Inward Register Manually & Excel Sheet.
• 12: Checking and Verifying all Tax invoices and submitted to the account.
• 13: Vendor Reconciliation
• 14: Service Entries Posted in ERP
• 15: Inward, Inspection, GRN, Repackaging, Labeling, and Tracking
• 16: Inventory Control, Store Keeping, Record Keeping, Courier, Courier Tracking, follow up with Vendors
• 17: Responsible for implementing SOP of Store at the site level. Maintain stock accuracy in ERP
• 18: Preparing monthly stock statements and submit to the office
• 19: Fully aware of safety measures in stores stock verification and legal aspects of stores
• 20: Consumption Analysis of Materials, Based on finished works.
• 21: To monitor stock position with Monthly closing Details.
• 22: Preparation of Monthly report & reporting to HOD
• 23: Reconciliation of monthly stock & report to HOD.
• 24: visit Service branches with Manager stores for operational checking and stock taking
Maintain the employee’s attendance record.
Deal with the customers Inbound/Outbound calls.
Prepare and maintain the customer registration forms.
Maintain the daily cash receipts forms and submit after end of the week to the accounts department or in charge-lab respectively.
Maintain the forms of the services i.e. XRF, laser marking/engraving, assaying and hallmarking etc.
Maintain the Registration fee record and submit after end of the week to Admin department.
Prepare the list of the registered or non-registered customers in excel sheet.
Measurement of all submitted articles i.e. (Gold, Silver, Platinum, Palladium etc.) from the Mettler Toledo weighting machine.
Calculate the area of marking/engraving samples i.e. (Ring, Bracelet, Bangle etc.) from the stainless hardened Scale.
Provide the information about services to existing and new customers.
Provide the best customer services to registered or non-registered customers.
Perform any other special duties assigned by the management.
Maintain the member’s personal record.
Data Entry of the shareholders in software.
Verify the signatures on transfer deeds.
Transfer of shares from one person to another.
Issuance of Duplicate Shares.
Transfer of shares into Central Depository System (CDS).
Correspondence with different shareholders.
Responsible for all filling and record keeping.
To deal the customers on telephone or counter.
Data Entry of Right Allotment Letters.
Provide the best consultancy to our clients.
Solve the problems of shareholders and provide the good solutions.