خلاصہ

My main objective is to work as a member of a team in a well reputed and dynamic organization that has a potential to unearth individual excellence and enable me to employ my innovative skills. An organization that provides me with an opportunity to learn and grow in a highly professional environment under eminent guidance of senior team members.

تجربہ

کمپنی کا لوگو
Asst. Manager Training and Development
Excellence DElivered
جولائی ۲۰۱۵ - موجودہ | Lahore, Pakistan

• Develop, implement, and monitor training programs within an organization
• Conduct orientation sessions.
• Prepare and implement training budget
• Manage staff of classroom facilitators
• Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.

کمپنی کا لوگو
Shift In charge Retail & Sales
du | Emirates Integrated Telecommunications Company
فروری ۲۰۱۴ - مئی ۲۰۱۵ | Sharjah, United Arab Emirates

Deal directly with customers either by telephone, electronically or face to face
Achieve or Maintain Sales target of Store
Handle and resolve customer complaints
Communicate and coordinate with internal departments
Keep records of customer interactions and transaction

کمپنی کا لوگو
Sales and Customer Service Executive (Business Center)
Ufone GSM
جون ۲۰۱۱ - دسمبر ۲۰۱۳ | Lahore, Pakistan

Ensure implementation of effective and efficient Customer Relationship Management/ Operations in assigned Service Center by creating good working relations with Customers.
To understand, implement and monitor the CS policies & procedures.
To ensure that new sales, up-selling and cross selling targets assigned to the Service Center are achieved with 100% compliance.
Ensure proper Initiative roll out on assigned areas of responsibility on timely basis which may be communicated from time to time.

کمپنی کا لوگو
Customer Relation Executive
Abacus Consulting
اکتوبر ۲۰۰۸ - فروری ۲۰۱۱ | Lahore, Pakistan

Answering calls handle product and service questions; suggesting information about other products and
Troubleshoot customer issues over the phone
Resolves product or service problems

تعلیم

University of the Punjab
ماسٹرز, , Masters in Science‎
Statistics and Finance
CGPA 2.7/4
2011
University of the Punjab
بیچلرز, , B.Com‎
Accounting & Commerece
2008
Standard College of Commerce
انٹرمیڈیٹ / اے لیول, , I.Com‎
Accounting
2006
New Cantt Public High School
میٹرک / او لیول, , Matric In Science‎
Science
2004

پیشہ ورانہ مہارتیں

متوسط British Accents
ماہر Client Acquisition Skills
ماہر Client Followup
متوسط Custom CRM
متوسط Executive Presentation Skills
ماہر Handling Assignments
متوسط International Business Exposure
متوسط Lead in
متوسط Managing Midsize Teams - 5 to 20 People
ماہر Relations Management
متوسط Sales Pro Skills
ماہر Target Setting
ماہر Team Motivation
ماہر اجادة استخدام برنامج الماتلاب

زبانیں

ابتدائی عربی
ماہر اردو
متوسط انگریزی

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