خلاصہ

Quality assurance Manager with experience of successfully coordination the activities of various

departments concerned with the production, pricing, sales and distribution of products services.

Comfortable working with people of all levels and having an excellent commercial approach to solving

problems and developing business processes. Having proven people management skills, with the ability to

manage performance and motivate staff on an individual and team level.

Now looking for a new and challenging managerial position, one which will make best use of my existing

skills and experience and also further my personal and professional development.

تجربہ

کمپنی کا لوگو
QA Manager
The Resource Group TRG
اگست ۲۰۱۳ - موجودہ | Lahore, Pakistan

I have history of 6 years and counting for working with one of the big name in BPO and software industry. I started working in e-telequote insurance (A TRG company) as a sales repesentative in 2013, due to consistent performance i was promoted as a Quality assurance exexutive in 2015. In span of one year i was promoted as supervisor in 2016 and in Sep 2017 i was promoted as QA manager, Currently i am managing a team of 25 + QA's directly reporting to me.

I am responaible for company sales compliance for over 200 onshore agents in US.
My whole experience in TRG express the growth i obtain due to being consistent dependable and most importantly capable and trust worthy.

کمپنی کا لوگو
Customer Support executive
Xeeonix Technologies Ltd
اکتوبر ۲۰۱۲ - اکتوبر ۲۰۱۳ | Rawalpindi, Pakistan

Generate leads for our prospective clients and Solicitors in UK.

کمپنی کا لوگو
Assistant Manager
Shish Mahal Restaurant , Edinburgh
جنوری ۲۰۰۹ - مارچ ۲۰۱۱ | Lothian, United Kingdom

Started as waiter due to excellent customer service and customer handling tactics got promoted as Assistant Manager.

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان آرٹس, Bachelors in Arts‎
English Letrature , Sociology
فی صد 50%
2019
Glasgow University
ڈپلوما, ‎
Communication and Networking, Computer Hardware, Computer Software
مکمل
2010
Govt, Gordon College
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کمپیوٹر سائنس, ICS (Part 1)‎
Computer Science, English, Physics
درجہ A
2008
British Council
سرٹیفیکیشن, IELTS‎
Language (English)
مکمل
2008
pakistan model sec school
میٹرک / او لیول, سائنس, Computer Sciense‎
Chemistry, Computer Science, Physics
درجہ A+
2007
Nicon
سرٹیفیکیشن, English Language Course‎
English Language and Literature
مکمل
2007
KIPS
مختصر کورس, Networking Hardware‎
Networking
مکمل
2007

پیشہ ورانہ مہارتیں

ابتدائی Certified Service Representation
ابتدائی Client Followup
ابتدائی Client Service Tracker
ابتدائی Compliance
ابتدائی Software Quality Review

زبانیں

متوسط پنجابی
ماہر اردو
ماہر انگریزی