Managing cPanel, WHM
Managing Azure Active Directory. Assigning Users licenses.
Managing company websites, domain and hosting and coordination with different company vendors.
Basic Knowledge of WordPress, SEO and Development tools.
Managing PBX and Vici Dialer
Support through TEAMS groups, Skype helping users to resolve their issues remotely to remote users in different countries.
User onboarding / PC checks and compliance with technical requirements.

•Install and configure computer hardware operating systems and applications.

• Talk to staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.• Priorities and manage many open cases at one time.• IT Inventory management, Procurement.• Diagnose and troubleshoot technical issues, including account setup and system configuration.• Basic Linux Administration / LAMP Installation/configuration /website Hosting.• Knowledge of Deployment Tools such as Chef / Cookbook, Recipes creation.• Knowledge of CI/CD pipeline tools such as Jenkins, GitHub, Gitlab• Containerization Tool such as Docker.

•Install and configure computer hardware operating systems and applications. • Talk to staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Priorities and manage many open cases at one time. • IT Inventory management, Procurement. • Diagnose and troubleshoot technical issues, including account setup and system configuration. • Basic Linux Administration / LAMP Installation/configuration /website Hosting. • Knowledge of Deployment Tools such as Chef / Cookbook, Recipes creation. • Knowledge of CI/CD pipeline tools such as Jenkins, GitHub, Gitlab • Containerization Tool such as Docker.

Three Weeks internship at Wateen Telecom , and worked with the
technicians team and attended complaints of corporate customer of WATEEN. During this tenure I learned the troubleshooting and resolve the connectivity issues.
• Checking hardware for problems, and repair if repairable
• Checking connectivity with main servers, Resolved complains at client side

1- Six-week internship at PTCL , on switching & transmission. During internship
I understand & learned: -
• The techniques of switching including circuit & packet switching.
• Calling & its setup
• Understanding networks, i.e PSTN, OFAN, NGN
• Understanding work of Fiber Optic cable, different types of fiber optic cable & connectors.
• Worked on Network Monitoring System of PTCL and communicate the interrupted area of network so that problem can be fixed by technicians.