Maintaining employee records (soft and hard copies)
Updating HR databases (e.g. new hires, separations, vacation and sick leaves)
Assisting in payroll preparation by providing relevant data, like absences, bonus and leaves.
Prepare paperwork for HR policies and procedures
Process employees’ requests and provide relevant information
Coordinate HR projects, meetings and training seminars
Collaborate with the Recruiter to post job ads on careers pages and process incoming resumes

Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward up-selling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors

Recruit, screen, interview, hire and dismiss employees as necessary, following all HR processes and procedures
Direct all hiring and training procedures for new employees.
Coordinate and direct work activities for managers and employees
Foster cross functional relationships and ensure managers and employees are properly connected.
Promote a positive and open work environment where employees feel comfortable speaking up about issues
Manage and supervise other HR staff, ensuring they are assigned and carry out proper tasks.

 Manage the filing, storage and security of documents.
 Manage the repair and maintenance of computer and office equipment.
 Maintain insurance coverage’s
 Issue permits and licenses.
 Supervise customer services and respond to customer inquiries.
 Assist with preparation of by laws.
 Assist with preparation and advertising of contract documents.

Rotationally work: Quality Department, Call Center, Data reporting, Accounts Dept. Help Desk Dep’t, Support dep’t and Priority Service to Corporate clients.
Achievement: Time and management award.
Job descriptions:
 Provide information about services and products in Ufone Service Centre. Meet with corporate clients. Responsible to Manage Team performance.
 Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
 Processing or taking orders, filling in forms and applications.
 Follow up to ensure that appropriate action has been taken on customer requests and complaints.
 Escalate unresolved customer requests; pass on grievances to higher departments for further investigation and clarification.
 Attracts potential customers by answering product and service questions; suggesting information about other products and services.
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.