Serve as the initial point of contact for users experiencing technical issues, providing timely and professional assistance.Document all support interactions accurately and comprehensively in the ticketing system.Diagnose and resolve basic hardware, software, and network-related problems.Escalate unresolved issues to the appropriate support teams or Level 2 analysts as necessary.Install, configure, and troubleshoot standard software applications and peripheral devices.Follow established procedures and best practices for incident management and resolution.Provide user training and guidance on IT-related topics as needed.Contribute to knowledge base articles and documentation to facilitate self-service support for end-users.Ensure compliance with service level agreements (SLAs) and maintain high levels of customer satisfaction.

Provided Level-II and Level-III IT support to all employees.Manage AD,Hmail email Server,Office 365,VMWare,ESXI & Vcenter.Manage Veem backup of all VM & User Data.Look after Domain Controller; manage AD, DHCP, DNS, and Proxy Server Backup.Manage McAfee ePloicy Orchestrator (ePO).Configure different policies in client OS which includes content advisory, Antivirus settings, MS Office macros Configuration, Printer installation, edits registry, group policy and services for Clients.Maintain overall record for all system, equipment and network devices in IT Inventory also Disposal.Manage Virtual & Physical Windows Server 2008/2012/2016Manage File & Application & Virtual Servers Platform and their hosts (installation, disk space, quotas, etc)Manage WHM for 20 to 25 WebsitesManage Cloudflare DNS.Manage Zoom Metting and recording for HODs.Administering end user accounts, permissions, access rights, and storage allocations in accordance with best practices.Identify, troubleshoot, and correct hardware and software issues on servers, and WorkstationsRecommend, schedule, and perform software and hardware upgrades, patches and Reconfigurations.Administering vendors, outsourcers, and contractors to secure software products and services.

Provided Level-II and Level-III support to all Customer.Manage Cloud Server (Liquidweb,Site Ground,100tb & Hivelocity).Manage AWS & Digital Ocean delicated serverManage Complete WHM Servers & Dedictated Linux server with firewall rules.Manage DNS Managemnt & DNS Servers (Cloud Flare,Rackspace DNS)Manage premium mail and hosted exchange with skype for bussiness support.Manage RackSpace,G Suit & other mail for customer.Manage & Migrate office 365 for customer.Manage Domain Registrar with Glue record Support.Manage Customer Website data and backup policy.Manage Windows Cloud Server with Asp.net Support.Manage all other Cloud related product support for customer.Manage Delicated IPs for for Cloud Server.

Provided Level-I and Level-II IT support to all employees.Manage AD,MS Exchange (Hybrid),Office 365,Email Security Gateway (Barracuda),VMWare,ESXI and Storage (HP 2PAR).Manage HP Data Protector to backup all VM & User Data.Look after Domain Controller; manage AD, DHCP, DNS, and Proxy Server Backup.Manage McAfee ePloicy Orchestrator (ePO).Configure different policies in client OS which includes content advisory, Antivirus settings, MS Office macros Configuration, Printer installation, edits registry, group policy and services for Clients.Maintain overall record for all system, equipment and network devices in IT Inventory also Disposal.Manage Virtual & Physical Windows Server 2008/2012/2016Manage File & Application & Virtual Servers Platform and their hosts (installation, disk space, quotas, etc)Manage WHM & Cpanel for Email Solution for 1500 employeesKnowledge of Active Directory, Microsoft Exchange 2013, clustering, domain controller setup, and group policy.Administering end user accounts, permissions, access rights, and storage allocations in accordance with best practices.Identify, troubleshoot, and correct hardware and software issues on servers, and WorkstationsRecommend, schedule, and perform software and hardware upgrades, patches and Reconfigurations.Administering vendors, outsourcers, and contractors to secure software products and services.

*Monitor server and network performance for optimal operation.
*Responsible for smooth running of Network.
*Check daily for new problem reports or user requests and respond appropriately
*Responsible for troubleshooting & maintenance of hardware.
*Installation & Update systems according to the company policies which imposed time to time by the management.
*Create and manage user accounts on Active Directory as per company policies.
*Create Email Accounts according to the approval of HODs.
*Install system application software’s according to company policies.
*Daily checking and updating of Antivirus on clients.
*Daily and weekly backups of User assigned data.
*Deploy in factory to monitoring user activities software’s to control all users’ negative activities.
*2nd Level Helpdesk Support.
*Managed local area network, servers and communication to remote locations.
*Install & Configure Microsoft server 2008R2,ActiveDirectory,DNS,DHCP & all roles
*also configure TMG 2010,
*Configure Server Domain Controllers, RODC 2008
*Symantec Endpoint Protection, GFI ISA, Linux server Configuration.
*Installed 3.Com, hp, Cisco & Dlink SWITCHES &ROUTER
*Managing Computer Vendors for Purchase of latest upgraded Networking, Hardware & Network Equipment.