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خلاصہ
14 years of expertise in Microfinance Banking Operations, Consumer Banking, and business process re-engineering to bring efficiency in processes and performing project management. Highly motivated and service oriented with presentation, organization, coordination, analytical, problem solving and time management skills. Keenly interested to work in a more challenging work profile to promote forward thinking and strive for excellence with focused and dedicated approach.
پراجیکٹس
تجربہ
Manager Consumer Protection & Financial Literacy
Leading a unit to introduce new dimensions in Banks Financial Literacy and Consumer Protection initiatives.
Achievements
Obtained Client Protection Certification from SMART Campaign.
Got 2nd Overall Best performing Bank (2017 2018) under SBP National Financial Literacy Program
Developed a video based training module on Financial Literacy to create awareness among Banking Consumer and unbanked population of the society about protection of their rights and remedies, basic Terms & Conditions, Pricing, Budgeting, Saving, Investment, Loan and Bank Accounts.
Developed Fair Treatment of Customer (FTC) framework in line with the regulatory requirements.
Developed a strategy on Financial Literacy to enhance/strengthen the basic financial knowledge and financial literacy skills of the consumers and low-income unbanked population.
Main focal person on Financial Literacy and Consumer Protection initiatives of the Bank and with the regulator/the Central Bank.
Key Responsibilities
Ensure implementation and continuous monitoring of Client Protection principles of SMART Campaign to uphold certification.
Develop, review and ensure implementation of Fair Treatment of Customer (FTC) framework.
Ensure implementation of Conduct Assessment Framework (CAF) in all units/departments, according to Financial Consumer Protection guidelines given by the regulator.
Review and finalize reports periodically to the Board of Directors as an assessment of Fair Treatment of Customer framework.
Maintain annual profiles of the Conduct Assessment Framework reported to the Board of Directors / regulator.
Periodical analysis and reporting on Consumer Protection & Financial Literacy initiatives to the local Management of the Bank.
Responsible to arrange Financial Literacy training sessions across FINCA Pakistan and at the regulators assigned locations.
Promote financial literacy and consumer protection initiatives among the staff/clients.
Liaison with Head of Departments
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