خلاصہ

Managing large-scale teams in industries like Telco, E-Com, and Retails.


Mobilize middle-tier talent to create high performing culture by avoid work monotonous and increase diversified exposure.


Indelible reputation for delivering inventive business strategies and client-focused solutions that improve margins and increase productivity. Recognized for transforming operations system profitably and productively.


Maintaining continuous, effective, and strategic coordination and ensuring liaison is maintained with all in support.


Expertise in cultivating effective business relationships across diverse organizations while fostering collaboration and partnerships.

پراجیکٹس

Outsourcing Project with TRG (The Resource Group)
Revenue Center A new Beginning
Converting Resource into Asset

تجربہ

کمپنی کا لوگو
Head of Customer Experience | Ecommerce Operations | Business Development
Orient Electronics (Pvt) Ltd
اکتوبر ۲۰۱۸ - موجودہ | Lahore, Pakistan

کمپنی کا لوگو
Manager Call Center Operations
ROZEE.PK
اکتوبر ۲۰۱٦ - اکتوبر ۲۰۱۸ | Lahore, Pakistan

 

کمپنی کا لوگو
Asst. Manager Contact Center
ZONG
اپریل ۲۰۱۲ - اکتوبر ۲۰۱٦ | Lahore, Pakistan

کمپنی کا لوگو
Team Leader (Inbound)
Abacus Consulting
نومبر ۲۰۱۰ - اپریل ۲۰۱۲ | Lahore, Pakistan

کمپنی کا لوگو
Team Leader
ZONG
اپریل ۲۰۰۸ - نومبر ۲۰۱۰ | Lahore, Pakistan

تعلیم

University of Central Punjab (UCP)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
2004

پیشہ ورانہ مہارتیں

ماہر Business Management
ماہر Client Relations Management
ماہر Cooordination Skills
ماہر Customer Analysis
ماہر Customer Value Management
ماہر Handling Assignments
ماہر Managing Large Teams =
ماہر Record Keeping
ماہر Relations Management
ماہر RESTful APIs
ماہر رعاية العميل

زبانیں

ماہر انگریزی

Umair آپکے جاننے والے

jibran Afzaal
CMPak Pvt Ltd (Zong)
Usman Shafique
ROZEE.PK