Serving as the first point of contact for end-user support of computer systems/networks on a routine basis via IT HelpdeskAssists the Network team in designing and configuring the company\'s local, wired and wireless, and voice systemsManages the daily activities of local network systems and performs diagnosticsResponsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead in accordance with published standardsAssists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systemsMaintains records of work completed and in progress; and updates network documentation to record installations, upgrades, configurations, etc.Manages network management programs and assists the Team Lead in preparing network status reportsKnowledge and handzone experience in Active Directory, DNS, DHCP, WSUS, WDS Windows Operating Systems, VM Virtualization, Cloud services, VPN and VPN tunnels, Microsoft Azure and O365 services.

As an IT executive at Feroze 1888 Mills where my responsibilities are
Manage IT operations i.e. Network and system relates issues, Hardware and Software troubleshooting and other IT infrastructure to ensure it is functioning properly.
Provide technical support to the end users also support these systems through remote access or site visits as needed by management teams within their company.
Identifying potential problems with existing systems and recommending improvements to existing processes
Researching new technologies and products that could help the company achieve its goalsEstablishing policies and procedures for an organizations computing needs
Implementing new technologies to improve efficiency and productivity

Being a part of Cybernet Stormfiber that's one of the largest ISP service provider where my responsibilities are as Sr. Technical Support Engineer to resolve Level 1 and Level 2 issues and provides technical support to end-users through phone, email and chat support (if applicable). Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution.Having strong command on tools like Network Management System (NMS), Open Source Ticket Request System (OTRS), Storm Fiber Middleware portal and also familiar with VOIP based software and services.Diagnose and resolve hardware and software issues such as SMTP (Outgoing Mailing issues),Port Forwarding, Gaming configuration for NAT type involving internet connectivity link on optical Fiber Devices such as HUAWEI, DI-LINK and other issues with IPTV, HD Smart TV services and more.

Being a part of Sybird LAKSON Group of Companies that's one of the largest BPO service provider where my responsibilities are as Technical Support Engineer StormfiberResolves Level 1 and Level 2 issues and provides technical support to end-users through phone, email and chat support (if applicable).Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution.Having strong command on tools like Network Management System (NMS), Open Source Ticket Request System (OTRS), Storm Fiber Middleware portal and also familiar with VOIP based software and services.Diagnose and resolve hardware and software issues such as SMTP (Outgoing Mailing issues),Port Forwarding, Gaming configuration for NAT type involving internet connectivity link on optical Fiber Devices such as HUAWEI, DI-LINK and other issues with IPTV, HD Smart TV services and more.

Deliver service and support to end-users using and operating automated call distribution phone software and having strong command on tools like Siebel Customer Relationship Management (CRM), Integrated Customer Management System (ICMS), AAA portal and BB support and also familiar with Cisco IP communicator and Cisco Finesse.
Diagnose and resolve technical hardware and software issues involving internet connectivity in Broadband, Evo 3G and Evo Charji Devices, and other issues with IPTV, Smart TV Application, Smart Link Application and more. Identify and escalate priority issues per Client specifications.

As System Support (Internee) i had several tasks to perform:
Manage IT services, deal with vendors, maintain vendors and office record, updating self-help documents so customers/employees can try to fix problems themselves
Monitoring and maintaining the computer systems, networks, servers and data centers, provide remote support to all users and troubleshoot the hardware and software errors.

As Business Development Executive i had perform the following job responsibilities:
Listen and respond to customers needs and concerns, provide information about products and services, deals with clients related to their projects that are in process.
Take new projects, determine charges, and oversee billing or payments, record details of customer contacts and actions taken, refer customers to supervisors, managers, or others who can help.

As System Support (Internee) my responsibilities were:
Monitoring and maintaining the computer systems and networks within an organisation.
Resolve the issues such as forgotten passwords, viruses or email services not working properly.
Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.

As an IT Support (Internee) i had several responsibilities to perform:
Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks, update self-help documents so customers/employees can try to fix problems themselves.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults, replacing hardware parts as required.
Talking staff or clients, either face-to-face or over the telephone, to help set up systems or resolve their issues, setting up new users' accounts and profiles and dealing with password issues.