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خلاصہ
A Business Graduate, with more than 2 years of experience working in a Customer support department with multiple BPOs. My JD includes Lead generation, Sales flow management, Complain handling, product consultancy, and New Business Development. I also worked with local FMCG and consumer goods companies in a course of 2 years as a Field Sales Executive looking over Sales generation, Territory developments, Target achievements, generating sales reports, payment recoveries, and merchandising, and lastly working as a Community manager in the coworking space industry which includes looking after the overall facility, Members management, and retention, vendor management, Networking and ease of doing business initiatives relatively for startups and SMBs.
My main objective is to obtain a challenging leadership position applying creative problem-solving and fine management skills with a growing company to achieve optimum utilization of its resources and maximum profits by utilizing my administrative, sales & marketing, and interpersonal skills with accuracy and efficiency, maintaining a motivated, productive, and goal-oriented environment for the entire professional team on board and also maintaining extensive customer loyalty and satisfaction for the organization.
تجربہ
Community Manager
Facility Management- Plan and manage the allocated budget for smooth day-to-day operations which includes inventory stocked, vendor deliveries without disruption, Cleanliness, Maintenance, and repair needs.Member Management- Utilizing a Co-working management software to manage Membership contracts, Invoices, Bookings, and reservations and also applied for any communications with the entire community.Business Development and Sales- Conducting Onsite tours of the facility to guests and drop-ins providing them with detailed information on various aspects.- Responsible for achieving monthly and quarterly sales objectives based on selling new memberships, maximum occupancy of the facility, member retention, and also payment recoveries from members.Community Engagement- Managing communication and relationships with members by having spontaneous interaction to understand their needs and help them achieve their tasks in any manner.- Resolving conflicts and issues between members quickly in a manner that diffuses tension.-Creating networking initiatives and local partnerships to increase the stickiness factor of the facility.
Sales Executive
- Enhance Sales volume by the timely implementation of strategies after taking into account market dynamics. - Conducting market research to analyze current market trends.- To standardize the summary reports by gathering data from sales channels. - Responsible for brand activation & visibility and other promotional activities.
Trainee Territory Sales officer
▪ To prepare primary and secondary sale plans for the defined territory and secure the set targets of the company.▪ To ensure maximum productivity from DSR’s and achieve maximum coverage.▪ Managing the distributor and securing the ROI.▪ Ensuring Range availability of SKU’s in the market.▪ Screening and hiring of Order Bookers / DSR’s.▪ On-job training DSR and salesman.▪ Verify trade promotion indirectly.▪ FIFO has to be maintained both at the warehouse and in the market.▪ Discuss POS/merchandising and motivate the team for merchandising.▪ Distribution handling and resolving conflicts related to supply and credit issues.. Ensure all types of documents, daily sales monitoring, and claim status and sales history are up to date.
Sales Intern
A part of Skyelectric's Sales training program, for three months which included training related to Commercial/Corporate selling, generating potential leads and building PR and references.
Inside Sales representative
Quickstart offers online IT training and Microsoft certification courses to SMEs and Large enterprises in the US and as an Inside sales representative, I was in the IT sales division with the specific assigned territory, in which I proactively made sell-making outbound calls to IT help seekers, doers and professional to get them enrolled in IT certifications.
Business development executive
Get solutions is an IT company that provides 360 online solutions mainly in the sector of design and development, branding, writing services, market research, and business plans. As a BDE, I was responsible to manage the entire bid process by proactively assessing & understanding client needs also generating leads/business through online freelancing portals like Upwork, freelancer.com, etc.
Outbound collections / Negotiation officer
Protege Global is a Business process outsourcing(BPO) that provides Advocative office management system services that help in the management of back-end activities at the advocate`s office. As a level-1 Negotiator, I was responsible for the in-house negotiation & resolution of the outstanding($) Liens amounts between insurance companies and the Workers compensation appeal board (WCAB) in California USA.
Lead Generation Executive
As a Lead Generation Executive, my core work was too cold calling senior citizens in the USA, Gathering resourceful information and data from them to sell and manage the proper dispatch of medicare supplements at their doorsteps.
Business Process outsourcing
This company had outsourced many Administrative and operation tasks from a number of Health care clinics which were originally based in California USA. my job was scheduling answering the phone, scheduling appointments, viewing patients for case histories, and key information prior to appointment, Compiling medical records and charts processing insurance payments.
