- Understanding the Business Requirements of the Customer.
- Business Mapping and GAP Analysis between Customer Requirement and Base Product.
- Feasibility Analysis of Requirement with the Development Team.
- Coordinating with the Development Team in completing the Design and Development of Clients Requirement.
- Preparing documentation.
- Execute implementation and support.
- Conduct acceptance testing and review the Test scenario.
- Troubleshooting system issues from the client base.
- Product Training for the Core Users.
- Change Request Management.
- Providing post Go-Live support.

• Store opening at HO level Dynamics 365
• User creations and Right Issues
• Warehouse opening at HO level
• Retail Configurations (Dynamics 365 for Operations) • Modern POS installations and configuration
• Hardware Station Configurations • Managing MS Azure
• SQL Server Administration • Troubleshoot & investigate root cause of issues.
• Provide Technical consulting onsite and offsite, Hardware Sizing, Infrastructure Assessment, Performance Tuning, Best Practice recommendations.
• Retail Configuration
• Managed and maintained management information system efficiently.

* Carried out all duties as MIS Officer
•Managed and maintained management information system efficiently
• Ensured data reliability and integrity through regular system diagnosis, updates and repair
• Managed hardware and software installation and maintenance.
• Accumulating and compiling data from concern region
• Designing and formatting of compile data to provide critical analysis and feedback from higher management based on data acquired from multiple sources
• Maintain approval rate

• Responsible for recruiting and staffing.
• Responsible for organizational and departmental and improvement systems.
• Responsible for responsible for organization development.
• Responsible for employee relations compensation and benefits administrations.
• Responsible for employee services and counseling

• Responsible for maintaining all MIS
• Responsible for recruiting and staffing
• Responsible for organizational and departmental and improvement systems.
• Responsible for responsible for organization development.
• Responsible for employee relations compensation and benefits administrations.
• Responsible for Office administration
• Responsible for employee attendance & leave record.
• Responsible for responsible for organization development.
• Responsible for employee relations compensation and benefits administrations.
• Responsible for employee services and counseling.
• Responsible for dealing with vendors.
• Responsible for payroll preparation by providing relevant data such as attendance, leaves , absents.
• Responsible for handle all complaints/issues and safety of employees.
• Responsible for making sure all data is backed up.
• Responsible for handling all social media queries

• Managing a team 25 IT experts.
• Responsible for update, monitor and maintain the computer systems and network of IT infrastructure.
• Helping the ERP team.
• Maintain the complaint log.
• Maintained the company's IT network servers and security systems
• Handle all database related tasks
• Handling and timely resolution of queries raised by all

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