Managing retail online eBay store business with annualized gross sales of more than £1 Million.
Managed all aspects of content management for store catalog and promotional activity.
Linnworks inventory management, rules engine evaluation, regular mapping of listings, CSV inventory files import and export, editing bulk products.
Implemented SEO techniques and strategies according to eBay’s search algorithm “Cassini” to boost listing performance and increase average monthly sales revenue.
Analyzed store performance and initiated improvements, including merchandising efforts and creative changes.
Serving as the main liaison between customers, warehouse team and sales team.
Provides regular and on time customer service and resolve disputes and issues with customers. All negative feedbacks are followed up and removed by taking necessary action.
Create shipment labels through Parcel2Go for returned items to avoid return defect rate on store’s seller rating.
Implemented automated feedback and messaging system and reminders on multiple eBay stores through Exellco that effectively increased positive feedback rate and customer satisfaction.
Generate sales reports of all eBay stores on excel sheets to evaluate performance on monthly basis.

Performing general office duties and administrative tasks.
Preparing and managing financial statements including income statement, cash flow statement and bank statement.
Managing accounts payable, accounts receivable, and payroll department.
Monitoring and recording income and expenses.
Documentation of financial transactions.
Processing of customer payments and balancing accounts.
Managing and updating general ledgers.