Maintaining smooth Network Operations and making sure to keep 100% Uptime of all our 11 Sites
Provide Network Support, monitoring critical links, escalation complaints, coordinates with multiple teams.
Creating Application Based Policies, HA Mode settings & providing rights to users by making Addresses/Address Groups & Security Policies Creating IPSEC over GRE between all 11 sites for Security Purpose Configuration and Management of Wireless
Setting up new users' accounts and profiles and dealing with password issues.
Follow-up and update customer status and information.
Installation and configuration of:
Cisco 1941, 2911 & Cisco 3845 Routers,
Configured Sputnik Server – Teradek, LLC - Wireless
L2 & L3 Codec & Coprocessor Firmware upgraded
Routers - Cisco 3900/3800/2800/2900/1900
Switches - Cisco, Catalyst 6509/6506/6504/4948/4500/3750/3560/2960 & Juniper EX-2200, 4200
Firewalls - SRX-220, Fort iGATE 800-C
VPNs Technology: GRE Tunneling • Network Management: Solar winds NMS & various SNMP based network

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Participates in development of client training programs by identifying learning issues; recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Improves system performance by identifying problems; recommending changes.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed
setting up new users' accounts and profiles and dealing with password issues;
working continuously on a task until completion (or referral to third parties, if appropriate);
testing and evaluating new technology;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System Administration •support for Different Medias WiMAX, P2P, DSL, PMP, Fiber and VSAT.