خلاصہ

Zia has 7+ years experience in BPO industry as a Sr. Customer Sales/Services Associate. He worked with US based companies for both Voice(Sales/Customer Services) projects and Non-Voice projects(Call transcriptions). Along with job, He did MBA HRM 3.5 years. Combination of job and MBA equipped him with professional, soft and hard skills like Communication(verbal, written), Time management, training the junior associates, team building, time management, problem solving, MS office, HRM skills, Presentations, Orientation, Induction, Recruitment, Training & Development. These qualifications make Zia a potential candidate for the National and International organizations. Zia is passionate to join professional organizations for professional growth.


تجربہ

کمپنی کا لوگو
Freelance Call Transcription Specialist
Freelancing
مارچ ۲۰۲۲ - موجودہ | Rawalpindi, Pakistan

Call transcriptions, Call monitoring, Call analytics.

کمپنی کا لوگو
SR CUSTOMER SALES ASSOCIATE
Touchstone Communications
اگست ۲۰۱٦ - فروری ۲۰۲۲ | Islamabad, Pakistan

Training and Development, Call transcriptions, Sales, Telemarketing, Customer Services, Team building, Quality Assurance, Call monitoring.

کمپنی کا لوگو
INTERNATIONAL SALES EXECUTIVE
AIRBAND COMMUNICATIONS
اپریل ۲۰۱٦ - جولائی ۲۰۱٦ | Islamabad, Pakistan

DEALING CUSTOMERS OVER THE PHONE FOR THE INTERNATIONAL BUSINESSES.

کمپنی کا لوگو
CUSTOMER SALES EXECUTVE
Eventus Faction
دسمبر ۲۰۱۵ - مارچ ۲۰۱٦ | Islamabad, Pakistan

DEALING CUSTOMERS OVER THE PHONE FOR THE INTERNATIONAL BUSINESSES.

کمپنی کا لوگو
SALES EXECUTIVE
CELEBEX COMMUNICATIONS
جون ۲۰۱۵ - اکتوبر ۲۰۱۵ | Rawalpindi, Pakistan

DEALING CUSTOMERS OVER THE PHONE FOR THE INTERNATIONAL BUSINESSES.

تعلیم

Preston University
ماسٹرز, , MBA HRM 3.5 YEARS‎
HRM
CGPA 3.1/4
2019

پیشہ ورانہ مہارتیں

متوسط Accounts Management Sklis
ماہر Admin Analysis
ماہر Analytical Skills
متوسط Coaching
ماہر Feedback Assessment
ماہر Financial and Budgeting Skills
ماہر Fluent in Engslish
ابتدائی HRM Command
متوسط Leadership Collections Handling
ماہر Legal Documents Management
متوسط Microsoft Excel
متوسط Microsoft Powre Point
متوسط Presentations
ماہر Pressure Handling
ماہر Public Relations
متوسط Public Speaking
ماہر Record Keeping
ابتدائی Recruitment
ماہر Revenue Analysis
ماہر Self Management
ابتدائی Structural Draft
متوسط Team Building
متوسط Training and Development
ماہر Written Communication Skills
ماہر عمليات خدمة العملاء

زبانیں

متوسط پنجابی
ماہر سرائیکی
ماہر اردو
ماہر انگریزی