Streamline and supervise business operations in alignment with strategic requirements to ensure seamless workflow. Play an integral role as a Project Manager to manage various projects and ensure timely delivery within scope while interacting with internal and external stakeholders. Develop and execute new training modules to improve employee skills. Achieve organizational goals while leading process analysis and reengineering initiatives. Administer quality documentation, lead quality audits, and implement audit recommendations in liaison with HRD. Oversee operational works of AKD FM within the budget. Facilitate future expansion by hiring, training, and deploying the right talent.
Key Accomplishments

Achieved operational efficiencies by collaborating across departments to evaluate employee performance and organizational processes, identifying and driving improvements for enhanced effectiveness.
Resolved complex complaints and represented the organization in legal matters to ensure strict compliance with company policies and procedures.
Trained and led a 24/7 team of 45 employees and oversaw major complaints, investigations, and quality reporting to ensure high operational standards.
Improved efficiency by using digital tools to interview, investigate, and prepare comprehensive reports on matters for clients and the CEO.
Succeeded in optimizing staffing by ensuring the recruitment, training, and deployment of staff to meet local and UK-level staffing requirements efficiently.
Spearheaded the automation of the AKD project in liaison with the CEO to ensure successful implementation and alignment with goals.

Conducted thorough analysis and investigations as well as delivered insightful conclusions for board member reviews to support informed decision-making. Provided benchmarking and actionable improvement suggestions based on findings to achieve performance and operational enhancements. Generated detailed reports, briefings, and analytical insights for board review, identifying performance trends and improvement opportunities. Positioned to Manage all aspects of the facility’s budget, including supplies and maintenance expenses. Conducted regular site inspections and streamlined operational processes while maintaining budgetary control. Facilitated smooth information flow within the organization to enhance business operations.
Key Accomplishments

Managed national operations for EcoFin by executing processes and delivering solutions to mitigate risks in merchant onboarding, support, fraud, and chargebacks, resulting in enhanced security and operational efficiency.
Set a benchmark of excellence by spearheading process automation initiatives in the enterprise risk framework to improve efficiency across the organization.
Developed policies and procedures to address risk tolerance and ensure compliance with industry standards.
Led process improvement projects to enhance operational efficiency and boost customer satisfaction.
Ensured successful and timely development and implementation of IT-based modules across the board through effective liaison and coordination.
Enhanced team efficiency by training members on the in-house business support system and ensuring compliance with the process manual.

Regional Sales Manager
Designed and executed effective strategies on a local level to achieve desired results. Aligned recruit training with company strategy to ensure effective integration and adherence to organizational goals. Followed company goals and targets while analyzing the team’s behavior and overseeing activities. Managed and engaged with key customers at a strategic level to drive business growth and guide the team to surpass all sales targets.
Key Accomplishments

Instrumental in managing customer and team requests and resolving complaints while cultivating strong relations with staff and management in line with company policies.
Led business intelligence and strategy planning to counter market competition while ensuring all initiatives adhered to prescribed policies and guidelines.
Praised for onboarding agents across 11 tehsils and surpassed the performance of all other teams nationwide.
Achieved a 93% quality ratio and surpassed targets set by the quality scorecard.

Strengthened excellent working relations with staff, management, police, and other agencies. Created HR policies and procedures in alignment with local and national regulations. Liaised with the management to introduce training, orientation, and personal development plans for the employees. Supervised the wellbeing and welfare of employees and offered guidance to sub ordinates.
Key Accomplishments

Established and retained professional relationships with other agencies/organizations; introduced and enforced an open door/teamwork dialogue environment conducive to positive dialogue across the facility.
Achieved improvement in processing time to 75% by implementing changes to current procedures.
Identified and investigated disciplinary issues at the facility level and suggested improvements to the current procedures to avoid replication of the incident.
Positioned as official spokesman and displayed professionalism, integrity, and attention to detail while performing duties; commended by senior management for demonstrating exceptional performance.

Oversaw operational teams of 10 licensed venues within the geographical paradigm of Greater Manchester and motivated team members to take responsibility for tasks and assignments. Provided input on possible improvements, led the teams to adopt and follow suit in line with our change management procedure, carried out audits, and made necessary adjustments in the procedures of the given venues. Updated and published training and development policies and procedures to maintain a productive and secure environment. Introduced an HR matrix to improve and enhance the current skill level of the workforce. Introduced business continuity plans.
Key Accomplishments

Steered communication meetings on all levels within the organization. Delivered exceptional customer service across the whole organizational service area by improving focus on employee training and development needs.
Played a stellar role as an Operations Director and proved instrumental in administering quality audits and devising action plans for further business acquisition.
Assured smooth operation as well as saved the organization thousands of pounds sterling by conducting vigorous hiring and training regime.

Served as a Support Officer and administered health and safety of patrons, incident reporting, dynamic risk assessments, and investigations management.
Promoted to the position of supervisor for treating customers in a polite manner and devising prescribed actions to exceed customers’ expectations.
Produced and executed positive changes in policies and procedures on site to attain KPI’s very first time.