Member of the Senior Leadership Group. Serves as a liaison between various aspects of the organization's operations clinical and
administrative and coordinates meetings/communication when necessary.
Works with the designated agency to ensure billing is completed accurately and timely manner.
Orders and maintains the office supply inventories at appropriate amounts.
Performs price comparisons among different vendors, where appropriate.
Collaborates with the appropriate staff members to keep a record of usage of supplies.
Responsible for the monitoring the implementation and results of internal/external patient satisfaction components. Works closely with the
Front Desk and clinical support staff to improve patient satisfaction.
Serves as the HIPPA Medical Director to ensure all other aspects of clinical compliance are followed.
Supervises the Front Desk and assists with answering and placing phone calls to patients when necessary. Maintains the front desk schedule.
Participates in annual performance evaluations and decisions regarding the hiring/termination of Front Desk personnel.
Maintains a current knowledge of the electronic medical records (EMR) system updates and additions.
Provides introductory trainings to new hires (both administrative and clinical), assists with troubleshooting when staff encounter difficulties,
and maintains the record of tickets/claims submitted to the EMR company.
Handles all provider credentialing applications and profiles for new and current providers. Maintains up-to-date files of all licenses and
certifications.

Resolve product or service problems by clarifying the customer's complaint;
Actively work towards the achievement of daily quantitative targets.
Coordinate and follow-up with multiple stake holders for the resolution of customer’s
Problems.
Provide the highest quality of service to customers over the phone with a positive attitude
within the defined SOPs of the company .
Receive the customer calls of 111, 789(New Jazz Sale Activation Helpline) and 1344
(Retailer Helpline), understanding their queries and give the best solution of their
problem.
Acknowledging & registering customer’s complaints regarding various service related
issues ensuring first call resolution.