I am working in the capacity of Talent Acquisition Manager and responsible for:
Developing talent acquisition strategies and hiring plans.
Leading in employment branding initiatives.
Taking steps to ensure a positive employee experience.
Taking Initiatives for employee retention and development
Organizing career fairs, assessment centers, and other events
Using metrics to create reports and identify areas of improvement
Determine current staffing needs and produce forecasts.
Performing sourcing to fill open positions and anticipate future needs
Planning and conducting recruitment and selection processes.
Supervising recruiting personnel.

Project Coordination with private sector stakeholders in the region for promoting agricultural technologies.
Coordination and facilitating communications for public awareness initiatives.
Arranging agricultural technology demonstration and exposition in the region and in collaboration with Supply Side Partners (SSPs)
Coordinate with SSPs and Demand Side Partners (DSPs) in promotion of agricultural technologies.
Representing PATTA to relevant forums and organizations.
Preparation of official documentation for approval of planned Technology demonstrations in designated regions.
Coordination with the project MEL unit regarding the results framework, performance management plan, questionnaires, and other instruments used for monitoring and evaluation.
Effectively liaise with PATTA senior management on all aspects of work plan implementation.
Liaison with the Government of Punjab, Departments of Agriculture, Plant Protection and Pest Warning, Research institutes, Extension Department and other government agencies, to introduce PATTA and mobilize support and resources to implement project activities.
Supervision and monitoring of the implementation of PATTA activities in Punjab.
Coordination with international consultants to develop project strategies implemented in Pakistan related to the Agricultural Technologies, business service providers, behavior changes, and access to finance activities.
Providing day to day administrative support to PATTA Program & Operations teams.
Providing Admin Support to technical team in arranging project meetings & workshops.
Ensuring provision of office supplies, handling petty cash, inventory and procurement.
Intergradation measures related to gender equity into all aspects of project activities.

Decided and determined best investment plan for clients, directed financial consultant’s team, and designed customized investment solutions for clients to achieve company objectives.
Understood client’s financial needs and created various investment tools, while retaining accurate knowledge of clients along with the latest changes in the financial market.
Ensured regular feedback and conducted annual performance reviews with each team member, while operating in a constantly changing business environment.

Served as an organization development and organizational behavior expert and established training and development programmers based on the needs of the organization and individual.
Actively liaised with business managers and human resources departments and implemented new performance management system to ensure maximum utilization of available resources.
Steered training development meetings with stakeholders and designed systems and processes, which resulted in successful resolution and reduction of organizational liability.
Successfully identified, created, and implemented formal performance management guidelines and effective induction plans that reduced inconsistency and increased productivity.

Rendered management expertise and directions in order to take and carry out multi-tasking initiatives involved the following:
Leadership and Sales Enhancement Trainings

Less Training Attrition Planning
Focus on Making True CS Profile Personalities
Train the Trainer Program Introduced
New KPI’s Implementation
Training Data base Maintenance
Proper check on Trainer (Weekly Trainer Quizzes)
On Job Training Plans for improvement
GAP and SWOT Analysis of T&D
NPS Trainings

Updated burning issues at real time to the management and provided training to team members to handle and escalate customer’s queues for achieving customer satisfaction.
Shared LCM report (Live Call Monitoring) with management and team members and resolved customer complaints to relevant department to meet quality to over 85% by month and ensure compliance of quantity KPI % by the day.
Examined control service level control shrinkage of floor and presented shift end reports to improve performance.
Spread awareness on floor of products and developed sales environment and action plans to improve performance

Key achievements as Team Leader in Abacus Consulting Private Limited are as follows:

Night Shift Complete Management and Client coordination
Top Performer Team/Team of the Month Criteria Define
0% Team Attrition in 1 Year 2014
14 Top during 22 months of Team Lead tenure

Streamlined data and coordinated with client according to the need of new changes to improve customer experience.
Evaluated FCA calls and examined weak work codes, short trainings, refresher, and huddles to improve quality stats.
Offered motivational sessions, special sales, and behavior improvement trainings for CRO’s.

Achieved CRO of the month two times, quality guru award by one time, and sales champion of the month by one month.
Presented superior and differentiated services to the customer and executed strategies to achieve sales targets.
Addressed customer complaints and concerns by collaborating with employees and ensured the swift resolution of issues to preserve customer loyalty in accordance with company policies.