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خلاصہ
Self-motivated Business graduate from University of Central Punjab with relevant quality-focused Client relationship and Account management experience, a confident communicator, a team player and a business minded individual who can set and meet demanding targets. Quick learner with ability to grasp new technologies proven ability to work under pressure, excellent customer facing and communication skills acquired via rigorous training workshops, Team Player with history of creating and maintaining client relationships. I have worked with International clients like National Bank of Abu Dhabi, Bancorp. Bank, GreenDot, VISA Network, Master Network and many more. Also am able to converse fluently in Arabic, English and Urdu.
پراجیکٹس
تجربہ
Team Lead - Spectrum Sales Services
Actively and consistently supporting and putting in all efforts to simplify and enhance the customer and sales team experience.
Meeting and exceeding the budgeted monthly sales goal along with handling the escalation calls and leading my sales team and service partner personnel.
Preparing and sharing the daily and monthly reports with the Management and my team like daily sales report, monthly team incentive, team performance, agent productivity and traffic details.
Monitoring and working with the payroll department and ensuring timely and accurate approval of all commission payments for my team members.
Being a reliable point of contact and handling the company-employee relationship and issues, including team/resource performance appraisals, coaching, training, etc.
Supervisor Client Services
Developing and maintaining strong working relationships with both internal and external customers to identify opportunities for improvement in customer satisfaction.
Providing training and information to the Customer Service team to maintain the smooth flow in the processes and performances as per the set policies and compliance with Credit/Debit Cards guidelines.
Assisting the Client Services Representatives in resolving issues in daily operations.
Driving new customer service-oriented practices into workplace.
Working closely with the Management and cross-functional counterparts to achieve alignment on global client processes.
Being the reliable point of contact for the customer service representatives and the management that is required to establish a strong business relationship.
Leading my team and handling the issues on calls and emails, helping them with maintaining excellent monthly quality score.
Continuously interacting with internal customers, including the Technical and Operational teams for smooth system utilization and also interacting with external customers, including legal services, government agencies and the financial institutions as per client requirements.
