The Operations Manager position with Relief International is an integral position of the country senior management team has the overall responsibility for the management and support of all Operations activities for the Country Office and its programming. This position support RI in re‐opening the country presence in Pakistan that includes office, and set‐up, hiring of Operations team and their training. This position will ensure the smooth and effective operations that include multiple sectors and donors.

The USAID-funded 165 Million USD Pakistan Reading Project (PRP), implemented by the International Rescue Committee (IRC) and its partners (Creative Associates International, World Learning, and Institute of Rural Management), was a seven-year project with the objective to support the provincial and regional departments of education (DoE) throughout Pakistan to improve reading skills of children in grades one and two.

Through the intervention of the project improved reading instruction and assessment of 23,800 teachers in 23,800 public schools. Towards the end of the project, reached at least 1,300,000 grade 1 and 2 students across 7 provinces of Pakistan.

I was responsible to provide leadership, management, coordination and oversight to operations team with additional support in Programmatic activities from concept note for revise implementation strategy to implementation in remotest areas of Pakistan (Azad Jammu & Kashmir). Furthermore, for the World Learning I have successfully achieved the target of 5.5 Million USD cost share for USAID through the philanthropists / Community Contribution, Sub award to READ Foundation for implementation of PRP in 440 READ Foundation schools in AJK through the partnership, Reading instructional material from SABAQ and AZ Corps (UK Aid). After the completion of activities successfully got the clean audit report from Prime. At the end of interventions within limited timeframe successfully close out project from AJK in 10 districts including one provincial office, completed all the disposition of inventory as per the USAID regulations. Layoff 150 staff, various services contracts were terminated and all payments were made timely and no outstanding received from each vendor and contractor. After the termination of all services successfully completed the audit of project with clean report from 2013 – 2019 and final report submitted within given deadline.

I have assisted WL to establish its offices in Pakistan. I have managed contracts, MoU, agreements, compliance/reporting towards local laws and represented World Learning in meetings with government institutions. I have designed and developed effective finance, administration, and procurement policies & procedures manuals, internal and external reporting systems in the light of Merlin policies framework. Being part of the senior management team, I have played a leading role while developing strategic plans, implementation strategies, contracting of partners, monitoring & evaluations and projects closure and responsible for the followings.

 Head of Operations Team – HR, Finance, Logistics, Security, Admin & IT.
 Provide overall support on all operational matters and ensure alignment with implementation partners.
 Supervise the start-up and close-out; ensure adherence to best practices during the recruitment and management of staff; promote teamwork among staff and district offices.
 Ensure consistent implementation of World Learning policies and procedures including administration, finance, HR, and operations across projects.
 Ensure World Learning programs are in compliance with applicable laws, facilitate timely resolution of audit recommendations, and provide leadership to problem-solve on issues related to efficiency, effectiveness, and impact.
 Manage cost-share elements, activities and reporting from host governments/partners and all financial and operational reporting to the World
 Learning.
 Responsible to coordinate with LEAs and local administration for the smooth implementation of project activities.
 Worked closely with country and HQ base team for the implementation of cloud-based accounting software (Sage Intacct).

Responsible for the overall Supply Chain, Fleet, Warehouse (Cold chain) operations, management and administration to enable the delivery of the programme. Design and Implement robust supply chain system, best practices in financial management, budgeting and reporting mechanisms. As a head of Operations function, I have managed mutli-donor projects, ensured compliance towards the contracts and agreements and managed complex reporting’s. I have ensured effective supply chain and procurement management, mobile cash disbursement channels, timely internal & external reporting to the stakeholders and have played a supportive and advisory role in budget controls. I played a leading role in recruitment and training of the operations/logistics staff in all offices of Merlin in Pakistan, Yemen and Afghanistan. Support in operational setup of the Islamabad office base and responsible for the following.
- Ensure compliance with the donor contract, regulations and local laws and norms.
- Fund management – setting up fund/ grants disbursement systems, overseeing selection and award of funds and monitoring implementing partners’ expenditure.
- Preparation of fraud control and audit procedures and timely notification and recommendations for improvement.
- Ensure all activities are updated in the project database from programme inception through close-out and that all activities are thoroughly documented.
- Oversee logistics for delivery of goods and services, including local supplier’s identification and procurement negotiation.
- Implement and maintain Merlin security strategy, policies, plans and procedures.
- Investigate and identify new ways of achieving operational efficiencies, including working with counterparts to improve systems, policies, procedures and structures in targeted governmental and non-governmental institutions.
- Oversee general office project administration duties including IT, Security, duty of care, HR and logistics.

 I was Responsible to oversee the operational functions of all elements associated with Inventory Control, including Cycle Counting, Stock Verification, Damages, Returns, and Parts.
 Responsible to provide continuous improvement in project delivery, analyzing inventory variances, researching root causes, and formulating recommendations to improve inventory accuracy and develop key asset-use optimization metrics.
 Develop forecasting models and life cycle management of assets as per the donor rules and regulations to Identify cost-saving measures in distribution and acquisition channels.
 Manages the receipt and storage of products, materials, equipment, parts, accessories, and supplies.
 Shipping of electronic communications assets worldwide
 Monitors inspection of incoming items against orders for accuracy, completeness, and defects.
 Manages periodic and special inventories; accounts for inventory variances.
 Develops and implements improvements in policies and procedures to promote efficiency, faster service, and lower costs.
 Plans and coordinates the transfer of products, materials, equipment, parts, accessories, and/or supplies between/among warehouses.
 Engages in the typical responsibilities of a manager requiring planning, evaluation, organizing, integrating, and controlling.

 To carry out a training needs analysis and liaise with provincial managers to identify areas where training is required whether on an individual or group basis and provide advice, guidance, and information.
 To develop and prepare IT training plans and education programs for local staff and government counterparts, ensuring adherence to relevant organizational strategies and policies.
 To design, deliver and regularly update a range of in-house IT training and learning solutions, ensuring content and materials keep up with moving trends and software.
 To ensure that the learning environment and resources support learner needs.
 To work closely with project management teams determining which programs and materials are most appropriate to the project and what type of training/user education is required.
 To develop and deliver the IT Induction Training Programme ensuring new employees and those that change roles are competent in the use of technology.
 To source external training provision where appropriate.
 To record and maintain appropriate records of learner development and resource allocation.
 To collect and analyze appropriate statistics and information in order to demonstrate the effectiveness of the training programs and learning outcomes.
 To be aware of advances in IT and training methods in order to ensure the effective provision of up to date information.
 To undertake the marketing of IT training/leaning opportunities within the
 Authority ensuring maximum benefit to the organization.

My position was involved in working on multiple projects and programs in twelve development sectors simultaneously, with an extensive portfolio of ERRA's activities.
My role involves To establish an efficient monitoring and evaluation database system shared between 5 offices on network for various development sectors and generate monthly, quarterly and annual progress reports on specific proformas and formats to provide the information to Government of Azad Jammu & Kashmir, State Earthquake Reconstruction and Rehabilitation Agency (SERRA), Earthquake Reconstruction and Rehabilitation Authority (ERRA).

During initial stage of the Earthquake 2005 the main task was to distribute relief stuff to all the affected areas. I was responsible to coordinate directly with field teams for provision of relief in field including camps in District Manshera and Muzaffarabad. During the tenure I have to maintain the complete records of fleet movement with coordination of UN OCHA security team. I was responsible to control and distribute NFI’s (Nonfood items) and FI’s (Food Items). I was responsible to directly coordinate with DMT’s (District Management teams), police and other security agencies including coordination with UN agencies on security and other issues. I need to make check & balance of warehouse, procurements, camp management and vehicles movements. Additionally I have to assist UN OCHA chair Ms. Kristen and coordinator about all the internal and external issues regarding logistics and local government of Abbottabad, Manshera & Muzaffarabad districts.