Manging Credit Card and account Queries 
Manage floor operations 
Debit Card and Credit Card queries handling.
Chat and email support.

Efficiently supervise and determine customer complaints and security issue as well as maintained accurate records of discussions or correspondence with customers for the management review. Deliver first-rate support and advice to customers to examine customers' problems regarding products or services and issue refunds or compensation to customers. Interact with customers via telephone, email, letter, and face-to-face and created written information, feedback, and complaints procedures for customers to use.
Key Accomplishments:
• Improved customer service procedures, policies, and standards by analyzing statistics, data, and reports and determining the level of service offered to customers.
• Addressed customer complaints and concerns by collaborating with employees and ensured the swift resolution of issues to preserve customer loyalty in accordance with company policies.
• Conducted meeting with other managers to discuss issues and areas of improvements for customers.

Positioned to manage various human resource tasks, such as new hires, transfers, terminations, status changes, tax changes, deductions, direct deposits, rate changes, retroactive adjustments, and special pays. Created, retained, and provided compliance, payroll, advances, transfer, promotion, hiring, firing, leaves, advance, incentive, attendance, and performance allowance records to the management in a timely manner. Administered company payroll cycle by examining all compensation, including salaries, benefits, and reimbursements for all employees.
Key Accomplishments:
• Approved and processed all non-exempt employee timesheets by supervisors, including calculation of shift differentials and overtime pay.
• Resolved time management issues by overseeing time management systems for rectification and generating manual sheet for attendance while collaborating with information technology department.
• Oversaw employee database through monthly updates and verifications from concerned departments to ensure easy retrieval from a reliable and updated database.
• Guaranteed satisfactory completion of innumerable payroll/financial statements related audits via close collaboration with external auditors.
• Ensured timely payment of salaries and expense claims to employees by preparing and forwarding salary slips.

Facilitated management in various hiring processes such as identifying resources, selection, staffing, packages, and contracts. Compiled employees’ data and oversaw orientation sessions for new employees in the organization. Retained business accounts with clients by conducting monthly management meetings for business development, strategies and future avenues. Determined complex issues related to employees and employers with a positive approach and satisfaction. Upheld employee insurance and old age benefits while following government rules.
Key Accomplishments:
• Established and executed policies and procedures to ensure continuous improvement and standardization of HR operations for outsourced staffs, such as payroll, attendance and clients’ queries.
• Generated, retained, and reconciled monthly expenses, ongoing business analysis, and MIS reports for all the employees regarding yearly bonuses, end of term benefits, and gratuity.
• Followed recommendations for employee performance management and improvement process to ensure confidentiality of information related to salary and commissions.

Confirmed interviews of applicant through email or telephone, directed applicant initial interviews, examined documents, and created all documents related to joining and resignation. Played an integral role in conducting performance appraisal of employees and delivering reports to the management.
Key Accomplishments:
• Supervised outsourcing hiring process of different multinational/local companies and advertised vacant positions on different social media websites/groups.
• Visited to outsource clients and handled monthly payroll, social security, EOBI, gratuity, and other matters of employees and labors to ensure timely resolution.