System Administration: Managed and maintained IT infrastructure, including servers, networks, and databases, ensuring high availability and performance.
Technical Support: Provided technical assistance and troubleshooting for project staff, resolving hardware and software issues efficiently.
Security Management: Implemented cybersecurity protocols to protect sensitive data, including firewalls, encryption, and access controls.
Software Deployment: Oversaw the installation and configuration of software applications and updates, ensuring compatibility and compliance with project requirements.
Training & Documentation: Conducted training sessions for staff on IT tools and best practices; developed and maintained comprehensive documentation for IT systems.
Project Collaboration: Collaborated with cross-functional teams to integrate IT solutions into project activities, supporting overall goals and objectives.
Vendor Coordination: Managed relationships with IT vendors and service providers, negotiating contracts, and ensuring timely delivery of services.
Project Closeout: Led the IT closeout activities, including data archiving, system decommissioning, and ensuring all IT assets were accounted for and properly transferred or disposed of according to USAID guidelines.

IT Infrastructure Design: Developed and implemented IT infrastructure strategies, aligning with the project's objectives and UK funding requirements.
Consultation & Advisory: Provided expert guidance on IT system optimization, including recommendations for hardware upgrades, network improvements, and software integration.
System Integration: Managed the integration of new technologies with existing systems, ensuring seamless operation and enhanced project performance.
Security Assessment: Conducted comprehensive security audits and risk assessments, advising on necessary measures to protect sensitive data and comply with UK regulations.
Vendor Management: Coordinated with IT vendors and service providers to procure and implement solutions, ensuring quality and cost-effectiveness.
Project Monitoring: Monitored and evaluated IT system performance throughout the project lifecycle, making adjustments to meet evolving needs and challenges.

Network Management: Administered and maintained local and wide area networks, ensuring optimal performance, security, and connectivity.
Server Management: Managed the installation, configuration, and maintenance of servers, ensuring system reliability and availability.
Remote Support: Provided remote technical support to users across multiple locations, troubleshooting hardware, software, and connectivity issues efficiently using remote access tools.
User Support: Assisted end-users with IT issues, both on-site and remotely, ensuring minimal disruption to daily operations.
Data Backup & Recovery: Implemented and managed data backup solutions, ensuring regular backups and successful data recovery processes.
System Upgrades: Planned and executed system upgrades and migrations with minimal downtime, ensuring compatibility and improved performance.
Asset Management: Maintained an inventory of IT assets, ensuring proper tracking, maintenance, and replacement of hardware and software resources.  

Multi-Site IT Management: Managed IT infrastructure across multiple remote offices, ensuring consistent performance, security, and connectivity.
Email Services: Administered email systems, including setup, configuration, and troubleshooting for users across remote offices.
Network Connectivity: Designed and maintained reliable network connections between offices, ensuring seamless communication and data access.
System Integration: Integrated IT systems across remote offices, standardizing processes and improving efficiency.
User Training: Delivered remote and in-person training to users, enhancing their ability to utilize IT resources effectively.
Domain Management: Handled domain registration, DNS configuration, and renewal processes to ensure uninterrupted online presence.

Help Desk Support: Provided first and second-level support through the IT help desk, resolving technical issues related to software, hardware, and network connectivity.
Remote Assistance: Delivered remote support to users across various locations, utilizing remote access tools to diagnose and resolve issues efficiently.
Incident Management: Monitored, logged, and managed IT incidents and service requests, ensuring timely resolution and communication with stakeholders.
System Maintenance: Performed routine system maintenance tasks, including software updates, patch management, and troubleshooting hardware issues.
User Training: Conducted training sessions for end-users on new software and best practices, improving their technical proficiency and reducing recurring issues.
Data Analysis: Analyzed support tickets and system logs to identify trends and recommend improvements in IT services and infrastructure.
 Team Collaboration: Worked closely with Global IT teams and other departments to ensure the alignment of IT support with business objectives and project goals.
Asset Management: Tracked and managed IT assets, ensuring accurate inventory and proper lifecycle management of hardware and software resources.

Technical Assistance: Provided support for IT-related issues, including troubleshooting hardware, software, and network problems.
User Support: Assisted end-users with system access, software installations, and resolving technical issues to ensure smooth daily operations.
System Monitoring: Monitored system performance and health, identifying and addressing issues to prevent disruptions.
Issue Resolution: Diagnosed and resolved system errors and user issues efficiently, escalating more complex problems to higher-level support as needed.
Documentation: Maintained accurate records of support requests and resolutions, contributing to a knowledge base for future reference.
IT Equipment Setup: Assisted with the setup and configuration of IT equipment, including computers, printers, and peripherals.
Basic Troubleshooting: Performed basic troubleshooting steps for common IT problems, providing quick fixes and solutions.