Working on international security campaign as a TSR.

•Resolve customer complaints via phone, email, mail, or social media.
•Use telephones to reach out to customers and verify account information.
•Greet customers warmly and ascertain problem or reason for calling.
•Cancel or upgrade accounts.
•Assist with placement of orders, refunds, or exchanges.
•Advise on company information.
•Take payment information and other pertinent information such as addresses and phone numbers.
•Place or cancel orders.
•Answer questions about warranties or terms of sale.
•Act as the company gatekeeper.
•Suggest solutions when a product malfunctions.
•Handle product recalls.
•Attempt to persuade customer to reconsider cancellation.
•Inform customer of deals and promotions.
•Sell products and services.
•Utilize computer technology to handle high call volumes.
•Work with customer service manager to ensure proper customer service is being delivered.
•Close out or open call records.
•Compile reports on overall customer satisfaction.
•Read from scripts.
•Handle changes in policies or renewals.

•Handle inquiries/problems encountered by clients and liaise with the necessary relevant sub units of the cargo department in order to resolve the issues
•Coordinate with internal Cargo units to ensure customer queries are resolved within OCS Cargo's state service levels
•Accurately track customer queries using OCS tools
•Provide a common customer experience with requisite customer and internal follow ups to resolve the issue and to keep the customer informed to the progress of the query
•Support Customer Service team by aiding other team members and supporting the team in achieving service levels
•Build awareness of OCS products and services through customer interactions
•Develop relationships with customers beyond the required professional interaction
•Provide upward management to keep Senior Officer informed of pending issues or areas where assistance is required
•Any other duties as instructed by your line manager.

•Handle inquiries/problems encountered by QAC clients and liaise with the necessary relevant sub units of the cargo department in order to resolve the issues
•Coordinate with internal Cargo units to ensure customer queries are resolved within Qatar Airways (QR) Cargo's state service levels
•Accurately track customer queries using QAC tools
•Provide a common customer experience with requisite customer and internal follow ups to resolve the issue and to keep the customer informed to the progress of the query
•Support Customer Service team by aiding other team members and supporting the team in achieving service levels
•Build awareness of QAC products and services through customer interactions
•Develop relationships with customers beyond the required professional interaction
• Provide upward management to keep Senior Officer informed of pending issues or areas where assistance is required
•* Any other duties as instructed by your line manager

•Worked as Sales Officer in Personal Loan Sales department. I always achieved monthly target and also helped customers on their issues regarding financial needs

• Manage sales
• maintain quality of product
• oversee production assistants
• maintain an inventory of market stand supplies
• maintain the quality standard
• record keeping