خلاصہ

Experienced professional with administrative, HR and support knowledge through all designations handled in the tenure of almost 10 years. Managed the team of 50+ employees to make them work by putting their all efforts to achieve daily and monthly targets. Train and coach every single team member to improve their lackings. Played an important part to serve as cooperative team lead also giving support to all mates.

Lastly was performing the duties as Live chat executive with 100% customer services in proactive manners. Before that worked as Data Management Executive in USA project by ASI. And also as Management coordinator and Technical support Assistant in PTCl for 2.5 years and Qualified in M.Phil Finance Masters in Business administration 3.5 Years with 1st Division.

Also got experience as Administrator and HR Executive in private I.T firm.

SKILLS
• Excellent communication and organizational skills.
• Able to work under pressure and independently.
• Strong written and oral communication.
• Good reasoning ability
• Advance MS-Office: (Microsoft Word, Power Point, Excel, Access, Outlook)
• Seibel CRM, BnCC
Jira Functionalities
SAP Functionalities

COMPUTER SKILLS
• Modem configuration & installations
• Dial up account
• Internet configurations
• Windows installations
• Downloading and installations of soft wares
• Have little knowledge of IT technicality to resolve small issues
• Wi-Fi Configurations
• Installation of drivers and devices
• Seibel CRM
• Microsoft Excel, Word, Access, Power Point,
• Internet surfing

تجربہ

کمپنی کا لوگو
Team Lead
Abacus Consulting
مئی ۲۰۲۴ - موجودہ | Lahore, Pakistan

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کمپنی کا لوگو
HR Executive
AffinityVibez Pvt Ltd |
فروری ۲۰۲۲ - جولائی ۲۰۲۲ | Lahore, Pakistan

SAP Functionalities, recruitment and retention. Policy implementations along with smooth flow of organization required processes.Key Responsibilities1. Posting job ads and maintenance of records2. Scheduling job interviews and assisting in interview process3. Plan and manage recruitment and selection of staff4. Plan and conduct new employee orientation5. Preparing new employee files6. Biometric entry of employees7. Develop and implement human resources policies and procedures8. Frequent outstations visits for hiring and training purpose9. Ensure compensation and benefits are in line with company policies and legislation10. Administer and verification of employees' daily attendance and daily in-houses11. Maintain and provide monthly employee performance to HOD and concerned managersevaluation reports when needed12. Maintained resigned employees data as well13. Provide and maintain stationary and visiting cards as well14. Handle employee complaints, grievances and disputes15. Maintain the human resource information system and employee database16. Coordinate with Compliance department17. Processing incoming mail18. Creating and distributing documents, memos etc19. Maintaining records related to grievances, performance reviews, and disciplinary actions etc20. Performing file audits to ensure that all required employee documentation is collected andmaintained21. Completing Promotion and Termination paperwork and assist in process

کمپنی کا لوگو
Team Manager
Mindbridge Pvt. Ltd.
اکتوبر ۲۰۱۸ - جنوری ۲۰۲۲ | Lahore, Pakistan

Manager of the team of 50+ agents. Fulfillment of on spot required meetings with client satisfaction. Achieving of required targets on daily basis. Correspondence through email, chat or call whenever required.Started as Email Support Executive for Uber International project in Mindbridge. Where achieved every target of customer satisfaction layer, which includes FCR, time management,  quality standards, average handling time with quantity of work.

کمپنی کا لوگو
Data Management Executive
Coretech
نومبر ۲۰۱٦ - اکتوبر ۲۰۱۸ | Lahore, Pakistan

Main function associated was the completion of assignments given by client from US and;
• To meet all the requirements for the efficient results.
• Data manipulation according to the demand received.
• Complete Data Management to make it easily reach at online selling website.
• To edit data according to the demand of suppliers.
• Understanding the formats and arrangements of received data.

کمپنی کا لوگو
Floor supervisor
CDAS PTCL
نومبر ۲۰۱۳ - جون ۲۰۱٦ | Lahore, Pakistan

Dealt with bulk of customers and also gain managerial experience by team coordination with upper management. As a Supervisor of team of 19+ members managed all team related affairs along with leading the team in the best interest of organization.When stsrted as Technical support Asisstant my responsibilities were Provide on spot resolution to the PTCL consumer Provide Technical support for Broadband, EVO, Smart TV, Wireless(WLL)and 4G- LTE services Data validation and data entry whenever required Meeting SLA (Service Level Agreement) requirements and QA (Quality Assurance) standards Adhering to schedule Coordination and meeting with customers and reporting to Team Lead.

کمپنی کا لوگو
Computer Teacher
Allied School
اکتوبر ۲۰۱۲ - نومبر ۲۰۱۳ | Lahore, Pakistan

تعلیم

University of the Punjab
ایم فل, MPhill-MBA Finance 3.5 years‎
Finance
مکمل
2016
University of the Punjab
بیچلرز, بیچلرز ان کامرس, B.Com‎
Commerce
فی صد 62%
2012
BISE
انٹرمیڈیٹ / اے لیول, , I.com‎
فی صد 68%
2010
BISE
, Matric in Arts‎
فی صد 74%
2008
BISE
میٹرک / او لیول, , Humanities‎
فی صد 74%
2008

پیشہ ورانہ مہارتیں

متوسط 360 Recruitment
متوسط 4 Knowledge of Taxation
ماہر Academic Administration
متوسط Accounnts Management
ماہر Accountability
ماہر Accounting
ماہر Accounting Principles
ماہر Accounts / Manager
متوسط Accounts Administration
ماہر Accounts Management Sklis
ابتدائی Accounts Receivables
ماہر Accurate Record Keeping
ماہر Activity Based Management
ماہر Admin Assistantce
ماہر Admin Management
ماہر Admin Protocols
متوسط Administration Knowledge
ماہر Administrative Procedures Command
ماہر Administrative Skills
ماہر Admission Handling
ماہر Aesthetic Procedures Knowledge
ماہر Agile Project Management
ماہر American Accent
ماہر American Incessant
ماہر Analytical Skills
ماہر Apparel Experience
ماہر Assistant Teaching
ماہر Attendance System
ماہر  Talent Acquisition
ماہر Bilingual Communication
ماہر Book Travel
ماہر Bookkeeping Knowledge
ماہر BPO Supervision Skills
ابتدائی Branchless Banking
ماہر British Accent
ماہر Business Acquisition Financing
متوسط Business Models
ابتدائی C++
ماہر Call Management
ماہر Client Co ordination
ماہر Close Attention to Detail
متوسط Communmication Skills
ماہر Computer Literacy
ماہر Computer Savvy
ماہر Configuration Switches
ماہر Configuring Software
ماہر Conservation Awareness
متوسط Cooordination Skills
ماہر Corporate Affairs
ابتدائی Corporate Finance Handling

زبانیں

متوسط پنجابی
ماہر اردو
ماہر انگریزی

Hafsa آپکے جاننے والے

Fariha Muzamil
Hi-Tech Lubricants Ltd.