Responsibilities:

Develop liaison with Regional Offices, District Offices and Field Unit staff.
Conduct capacity building trainings with field staff.
Conduct field verification visits of beneficiaries and field staff.
Develop and ensure timely field visit reports after verification visits.
Collect and analyze data, conduct Need Assessment and Client Satisfaction Survey and research the market for identifying new business opportunities.
Develop creative strategies to retain the beneficiaries/clients including interviewing them to take their feedback and incorporate it into the growth plan.
Explain prospective clients about the advantages of the products or services offered and follow up with them.
Respond to beneficiary’s queries in a timely fashion.
Develop strong customer relationships in order to generate high volume of prospective clients.
Develop and ensure timely monthly and field visit reports.
Highlight any key financial crimes risk throughout the review and analysis of customers’ account to the line manager.
Highlight any compliance policy breaches, financial crimes concerns or suspicions to line manager.

Responsibilities:

Conducted field monitoring visits to all projects in a periodic manner.
Coordinated between head office and field staff.
Reviewed, analyzed and compiled weekly, monthly, quarterly and annual reports.
Prepared and supported in formulation of programme strategies and work plans.
Provided recommendations to staff for effective implementation of project activities which further contributes towards the project goal.
Prepared and reviewed detailed implementations plans, work breakdown as per program/project’s requirement.
Monitored all project activities, expenditures and progress towards achieving the project output.
Organized and conducted training on capacity building for project staff and direct beneficiaries.
Provided assistance in planning and arrangement of meetings and events.
Assisted in producing programme/project materials.