Monitoring and maintaining networks and servers.Upgrading, installing and configuring new hardware and software to meet company objectives.Implementing security protocols and procedures to prevent potential threats.Creating user accounts and performing access control.Performing diagnostic tests and debugging procedures to optimize computer systems.Documenting processes, as well as backing up and archiving data.Developing data retrieval and recovery procedures.Designing and implementing efficient end-user feedback and error reporting systems.Supervising and mentoring IT department employees, as well as providing IT support.Keeping up to date with advancements and best practices in IT administration.Install and configure software and hardwareManage network servers and technology toolsSet up accounts and workstationsMonitor performance and maintain systems according to requirementsTroubleshoot issues and outagesEnsure security through access controls, backups and firewallsUpgrade systems with new releases and models

Performs various functions in resolving issues concerning software and hardware operation for an organization. Offer Level 1&2 customer-centered technical support for companys desktop computing environment and corporate network, including supported hardware, Microsoft Office/Outlook and other business applications, and peripheral devices. Provide support and maintenance for in-Labs computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstation. Troubleshoot remote users issues by applying remote monitoring and management software.Carry out documentation of resolutions of all Level 2 and 3 incidents so as to be sure correct and detailed descriptions are imputed into the ticketing system.Work experience in an IT environment supporting desktops, laptops, peripherals, and printers.Supervise and maintained 15 labs and IT equipments after odd days. Undertakes the installation of data equipment, including data racks, patch panels, cable trays, etc.Takes responsibility for installing new cables in new or existing buildings.Performs termination and testing of new cabling.Added Windows 2000/2003 servers and Windows 10 desktops to the domain through Active Directory (AD) and user permissions.Managed User Accounts (Creation, Deletion, Permissions, and VPN Access).Developed organizational units in Active Directory (AD) and managed user security with group policies.

• Job responsibilities to troubleshoot common hardware/software issues
• Monitoring network performance.
• To meet deadlines and adjust to changing priorities
• To follow instructions and work autonomously, but also able to recognize when you are in over your head
• To quickly gain new skills and knowledge when faced with new challenges

• Maintain Networks without any delay
• Monitoring network performance.
• Proficient in Microsoft Office 2007, Windows XP, And Windows 7, etc in domain environment
• Duties include configuring hardware and software
• performance and maintenance Lan & Wan.
• Performing daily system back-ups.
• Setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.