Identify, recommend, design and implement initiatives to improve organizational effectiveness, including improving employee engagement and reducing turnover.
Initiate programs/learning interventions to effect company culture and boost employee motivation.
Responsible for delivering company-wide training programs and activities for both new hires and existing employees
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Implements changes/improvements to training programs through evaluation, test results, and participant and manager feedback on training effectiveness
Occasional facilitation of workshops, sessions & HR / business briefings
Facilitate sessions, including end user testing, pilot workshops, employee orientation, performance management and/or organizational development training
Develop and contribute in areas of organization development such as performance management, talent management and succession planning
Collaborated with HR partners to establish and execute strategic plans that increase effectiveness of current organizational systems, dynamics, culture, competencies, management and related practice
Led job description mapping project to align job codes, responsibilities and job titles
Working on 6S implementation in corporate functions.

Ensures prompt delivery of HR Processes to the business.
Ensure implementation and compliance of HR processes, policies and systems.
Establish a personal connection with functional heads; ensuring active engagement on regular basis with them.
Provide ongoing support towards completion of the organization through a combination of new recruitment and internal placements
Develop and execute program for orientation of new hires
Quarterly & Final Year Performance Appraisal co‐ordination and consolidation of the Evaluations for Corporate group employees 
Coordinate with all the department managers for timely scheduling of interviews.
Maintain employee’s database and profiles to help in career planning.
Work closely with line management and employees to improve work relationships, build morale, increase productivity and retention.
Provide input for the development of HR strategies and policies based on feedback from internal customers.
Manage the corrective/disciplinary action and related issues by partnering with HOD and Disciplinary Committee in accordance with statutory and internal Code of Ethics guidelines.
Work closely with HOD towards optimization and standardization of head count.
Updating Corporate Org chart on real time basis
Ensure availability of job description for each position in the function.
Provides end-to-end life cycle management of candidates.
Networking & creating a liaison with affiliated universities
Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations.
Assist & Plan Employee engagement activities & conduct health check surveys

Map out training plans, design and develop training programs for Business Development Associates and Managers
Choose appropriate training methods per case
Use accepted education principles and track new training methods and techniques
Develop strong interpersonal/ communication skills

Assist team members in day to day operational tasks
Propose solutions to management keeping in view the feedback received from team members as well as customers.
Rendering personalized services for retention and timely collection and assist team members where needed.

Handled Audits WOFF, Deposit Release Cases,
Activation of IR/ISD/ with complete verification processes
Package Plan conversions and Credit Limit enhancements and decrease cases of individual & corporate clients)

Handled Complaints nationwide of all postpaid base escalated by intimation teams
On time resolution of problems and making courtesy calls to customers giving them personalized services