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خلاصہ
A confident individual having experience for new start-ups, seeking for organization where I can grow professionally, enhance my skills by becoming an integral part of the team, utilizing my abilities and following a proper road map that contributes toward the growth and success of the organization.
تجربہ
Operational Lead
Among the launching members of Futafut Services (A venture of Pathfinder group of companies) in Lahore. Built a team that onboarded the first retailer and rider to building a strong network of Futafut in Lahore.
Building procedures for settlements, operations and compliance with the core team.
Implemented the DaaS (Delivery as A Service) model of Futafut in Lahore. Around 1000+ orders were delivered on DaaS model in the 4 months. Making dashboards for data analysis on rider-level, retailer level and order-level for Lahore region.
Supervised the sales and operations team to onboard 100+ retailers on Futafut application.
Built and supervised a rider fleet of 80+ riders in the starting month. Introduced Chat-bot to increase the rider conversion rate and increased rider utilization to 1.25 in the first quarter
CS Sales Manager
Custodian of customer experience C-SAT/NPS
Process development/ Execution
Team building
Daily evaluations of all departments
Qulaity Assurance department process creation
Evaluation structure creation
Plannings to achive sales targets
Leads Conversion
Payment recoveries from dealers
Senior Quality Assurance Officer / QA Officer
Senior Quality Assurance Officer
New Process creation
Training sessions for new agents
Huddle session
Daily calls evalution
Daily and Weekly reports creation
Content Team Lead
Responsible for all menu update
Restaurant Deals creation and uploading
Team Data collection and creating weekly reports
Live Ops Management
Creation of CSV for new restaurants as well as an account on or website
List down the list of menus received from Sales Team
Key Account Manager
Management of Account of Onboard Client
Calls client for Relationship & New Sales Offers
Strategies maker for Upcoming month's targets achievements.
Team training on Sales point & new products
Client Complaint Resolution
Quality Assurance Officer / QA Officer
Vehicles quality check which uploaded on the website
Clients all details record for website
Complaint Management was given by dealers to Customer Services
Guideline for content Team regarding error correction, content manager
As content Lead also responsible for content uploading, complaint, and workload
management and Daily Count Sharing
Team Lead
Abacus ConsultingCustomer Relation Officer
Try best to provide FCR (first call resolution) for abetter experience
Enhance sales and service management & pre-requirements
Resolve issue according to available rights
Sales activity planning, including reviewing existing customer files to
identify sales opportunities
Point Person
Responsible for Team statsand attendance management
Look at all official issues of theteam
Responsible for Team Session and Huddles
Working for team improvement & skills
