An Astute and Result Oriented Islamic Banker with Adequate Experience in Branch Banking and Area Business /Operations Coordination.
Currently looking after affairs of Ten Branches in Controlling Office for ensuring better operational management and Inter-Branch Coordination and Job Responsibilities include:
Devise strategies under guidance from Area Manager (AM) for meeting assigned targets.
Preparing Annual Budgets of Area Branches for Deposits, SME/Commercial (Funded/Non-Funded) and Fixed Assets as per HO Guidelines.
Preparing Proposals and Financial Feasibility (Deposits/Profitability/Expense Forecasting etc.) for New Branches ensure completion of Branch Opening Formalities as per HO Guidelines in a timely manner.
Initial Review of Credit Line Proposals (CLPs) related to SME/Commercial Clients submitted by branches for onward sign off from AM.
Responding various Queries escalated by NAB/FIA/SBP/ANF to Compliance Department.
Timely rectification and compliance of Internal/ Shariah/ SBP Audit observations and facilitating AM in monitoring and improving Audit ratings of Area branches.
Maintaining MIS of Area branches for Deposits, CASA, Cost of Funds, Cross Sell, Variance Analysis, SME/Commercial (Funded/Non-Funded) and Profitability.
Monthly Surprise visits in Area Branches for monitoring Internal Controls and ensure compliance of various Policies/Procedures & SOP's by HO/SBP.
Arranging Shariah Refresher Sessions in Area Branches for better understanding of Islamic Banking Concepts.
Monitoring Service Quality Ratings of Area Branches and take necessary steps for continuous improvement.
Scheduling Interviews for Fresh hiring & completing formalities for hiring proposals and coordination with HR for issuance of Offer/Employment Letter.
Ensuring completion of Training Requirements of existing and newly hired staff and coordination with Learning & Development Department.
Preparing Inter Office Memos (IOM's) for Staff Elevations, Transfers, New Hiring etc.
Coordination of Overall Area Branches issues, their monitoring and evaluation of operational matters.
Performed duties as Senior Officer-I in Operations/Customer Services department. Job responsibilities includes:
Dealing with inbound/walk-in customers for New Account Opening/Relationship building.
To promote highest level of Customer services and responsiveness to various customer related queries for effective resolution.
To induce Customers for availing various Cross Selling products of the bank (Car Ijarah, Easy Home Finance, Unsecured Finance, Mutual Funds, Meezan Kafalah (Alternative to Bancassurance)
Documentation, Completion and Processing of Account Opening Forms as per SOP's and SBP Guidelines for KYC and AML.
Maintaining a liaison with Centralized Account Opening Department for activation of accounts in defined TAT as per HO instructions.
Processing of various customers requests for Dormant Accounts activation, Account Closure, Profile update, ATM Card. SMS, Cheque Book, Internet Banking etc.
Processing of Inward/Outward Cheques for Clearance on daily basis and coordination with NIFT.
Issuance of Pay orders/Demand Drafts and Call Deposit Receipts.
Preparation of various Compliance Reports namely Currency Transaction Report (CTR) RTP's (Relationship Transaction Profile) and Daily Compliance Monitoring Report.
Issuance of various certificates as per customers request (A/c Maintenance, Balance Confirmation, Withholding Tax Deduction Certificate etc.)
Preparing Monthly CASA Report and maintaining record on continual basis.
Assuring Service Quality Parameters as per defined standards from HO for achieving highest level of Customer Satisfaction.
Ensuring compliance of observations highlighted by Audit Department in a timely manner.