خلاصہ

A Customer Service Expert with extensive management experience in complex and multi culture environment; possessing excellent customers Handeling, communication, interpersonal & personnel management skills, leadership qualities with ability to work in multi – disciplinary environment.



Detail oriented, capable of planning, tracking, and analyzing progress on all aspects of CS tasks/projects and good command of Managing CS functions i.e. Team Management, Technicial Training, Development, Performance Management System.
 

پراجیکٹس

Thesis

تجربہ

کمپنی کا لوگو
Samsung HHP Customer Service & Team Head South - Airlink Communication.Ltd
Airlink Communication.Ltd
اپریل ۲۰۱۷ - موجودہ | Karachi, Pakistan

Managing Customer Services-South(Samsung, Xiaomi, Alcatel, Techno).
CMI, KPI, CRRR, LTP
1Hr Services
Trainer (Services, Technical)
Customer’s Research (R&D)
Senior Technical Support Engineer
Store Inventory

کمپنی کا لوگو
Responsible & Involved in Product Development & Quality Assurance in PK.CN
United Mobile
مارچ ۲۰۰٦ - مارچ ۲۰۱۷ | Karachi, Pakistan

China,
Find new Vendors
Inspection of Goods & process involved
Policy compliance
Hardware Test Reporting

Pakistan,
Research & Development
Post Supply Inspection
Coordinate with Vendors and China Office
Customer Issues

کمپنی کا لوگو
Executive Assistant
Ferguson Associates (Now FAMCO)
جون ۲۰۰۴ - دسمبر ۲۰۰۵ | Karachi, Pakistan

Handled the shares
Shares Verification/Transfer Deeds
Emial & Drafts
Data Entry

کمپنی کا لوگو
Assistant Warehouse Incharge
Toyota Central Motors
جنوری ۲۰۰۲ - ستمبر ۲۰۰۴ | Karachi, Pakistan

Inventory Control
Data Entry

تعلیم

Ilma University Former Institute of Business & Technology (Biztek)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Supply Chain Management
2018
University of Karachi
بیچلرز, بیچلرز ان کامرس, Bachelor‎
Commerce
درجہ B
2009

پیشہ ورانہ مہارتیں

متوسط Accounts Administration
ماہر Complaint Management
ماہر Custom Software Development
ماہر End to End Sales
ماہر Expert Insights on Customer Relationship
ماہر Expert Insights on Essential Customer Se
ماہر Fluency in Bengali
ماہر Knowledge of Spreadsheets
متوسط Managing Midsize Teams - 5 to 20 People
ماہر Managing Virtual Teams
متوسط Product Development
ماہر Service Scheduling
ماہر Strategies for Managing Technical Teams
ماہر Time Management: Working from Home
متوسط Writing in Plain English

زبانیں

ماہر اردو
متوسط انگریزی