A Customer Service Expert with extensive management experience in complex and multi culture environment; possessing excellent customers Handeling, communication, interpersonal & personnel management skills, leadership qualities with ability to work in multi – disciplinary environment.
Detail oriented, capable of planning, tracking, and analyzing progress on all aspects of CS tasks/projects and good command of Managing CS functions i.e. Team Management, Technicial Training, Development, Performance Management System.
Managing Customer Services-South(Samsung, Xiaomi, Alcatel, Techno).
CMI, KPI, CRRR, LTP
1Hr Services
Trainer (Services, Technical)
Customer’s Research (R&D)
Senior Technical Support Engineer
Store Inventory
China,
Find new Vendors
Inspection of Goods & process involved
Policy compliance
Hardware Test Reporting
Pakistan,
Research & Development
Post Supply Inspection
Coordinate with Vendors and China Office
Customer Issues
Handled the shares
Shares Verification/Transfer Deeds
Emial & Drafts
Data Entry
Inventory Control
Data Entry