• Daily management of staffs, center and liaise with Center Manager QMC for applicant movements.• Customer Service – with applicants to provide the best services as per the organization/ Partners instructions.• Daily reporting to Management, Partners and support department leads.• Daily management of support departments to ensure the center is running smoothly.• Management of QVC facility & coordination with HR, security, IT, finance and admin• VAS services – ensuring all possible avenues to look for services that can increase the revenues.• To ensure all staffs and works are completed with high standards.• All operations runs smooth including timely session start to the day end reports, ensuring all counters are running during the day till the day is closed.• Communication with Partners and stake holders to ensure timely response.

To act the service representative for visa applications submissions process.Handling Visa Applications as per requirements.Processing of Visa Application without Error.Capturing Biometrics of applicants for Visa Process.Expert in capturing Biometrics and Ministry Portals for Netherlands.Data Entry of Visa ApplicationsQuality Checking of Visa ApplicationsSystem handling for Appointments & Allocations module.Maintaining the appointment slots as per Embassy/Ministry instructions.Documents scanning for various countries.Cd Burning for Embassies.

Duties Promoted as Supervisor J-VAC (November 2017)

To work within VAC Operations as part of Operations.To work closely with the team for smooth Operations day to day activity.To handle applications queries on respective work stations if any.To check the mandatory documents for applications as per policy.Acceptance of value added service charges where applicable.To ensure accurate Data Entry and Scanning for visa applications.To monitor applications Turnaround time at respective work stations.To ensure Adhering error free visa application process.To deliver the best possible services to applicants within the agreed procedure.Works as an educator with the team.To assist in logistics for the deployed movement staff.To Ensure complete day end operation.

Transferred to New Project “Qatar Visa Center” (Dec 2018)

To complete all testing phases of new project. To train staff. To verify applicant’s identity. To look after all processes and operations. Biometric enrollments as per instruction of Ministry of Interior, Qatar. To monitor applications Turnaround time at respective workstations. To ensure Adhering error free process. To deliver the best possible services to applicants within the agreed procedure. Works as an educator with the team. To ensure successful day end operations.

Troubleshooting.Filing Complaints regarding services.Placing new Connection Orders.Providing information about sales and services.Maintained sales sheets and information LOGS.To help developing the growth rate of the user.