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خلاصہ
To develop a career in a progressive organization by seeking a challenging position with an aim to contribute towards the objectives of the organization to the best of my capabilities in a dynamic, team oriented, competitive and cooperative environment, and to apply my professional skills to the real world problems while providing my services accomplishing tasks as per quality procedures within the given timelines. To prove my congenial skills best in a reputable dynamic organization which offer unique opportunities for personal as well as professional growth.
پراجیکٹس
تجربہ
Digital Marketing Expert
Develop and Manage Digital Marketing Campaigns.
Maintaining our Social Media Presence and Display Advertising.
Measuring and Reporting on the Performance of all Digital Marketing Campaigns.
Create Online Adverts and Oversee Pay per Click (PPC) Ad Management.
Identify New Trends in Digital Marketing and Ensure the Brand is at the forefront of Industry developments.
Freelancer
Self-Employeed
Customer Care Executive
5 Years worked Experience at Pak Telecom Mobile Limited - Ufone, Islamabad as a Customer Care Executive from 31st May, 2012 to 2nd Jun 2017.
Job Responsibilities (Inbound):
Main tasks to perform this job include the followings:
Answer Calls and respond to customer requests.
Provide customers with product and service information.
Up sell products and services.
T ransfer customer calls to appropriate staff.
I dentify, research, and resolve customer issues using the Complaint Management System.
Other duties as assigned.
Validate Customer Complaints.
Responsible for maintaining customer’s data in spreadsheet (MS Excel).
Job Responsibilities (Outbound from 23rd June, 2014 to up till now):
Main tasks to perform this job include the followings:
To achieve assigned quantitative targets effectively as per predefined parameters.
To provide excellent customer services while in contact with customers over the telephone in accordance to the defined SOPs.
To communicate effectively and efficiently while handling customers online and display strong and effective call management techniques.
To remain update on all current policies, procedures, promotions, products and value added services offered by the company by attending sessions & shifts meetings.
To follow the company policies & procedures dutifully.
Assistant Producer (Trainee)
Internee Reporter
Internee Reporter
