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خلاصہ
Administrative, Security, Sales and Communications Professional with a military and corporate experience of more than 25 years. I have worked with Jazz (formerly Mobilink) in very responsible positions that required growth, target revenue achievement, and high-quality customer service. The military background that I bring with me is that of a Junior Commissioned Officer from the Pakistan Air Force. In this role, I was to look after administrative operations, telecommunications, and security. The ability to optimize processes towards sustainable client relations while leading large cross-functional teams in high-impact project executions is my skill. Strategic vision towards attainment for the growth of business and customer loyalty.
تجربہ
Backend Support Specialist
As Backend Support Expert, performed the task with Mobilink (PMCL) / Jazz all kind of business/corporate matters which include: -
· Client Base Expansion: Developed and sustained relationships with corporate clients, resulting in a substantial increase in client acquisition and satisfaction.
· Revenue Growth: Collaborated with management to develop and implement strategic marketing plans, contributing to a consistent increase in revenue.
· Operational Support & Efficiency: Managed B2B and B2G customer queries daily, ensuring timely resolutions that improved client satisfaction rates and streamlined service delivery.
· Documentation & Data Management: Maintained accurate records of revenue, invoices, and customer data, supporting efficient operations and easy access to information for management and audits.
· Cross-functional Collaboration: Coordinated with internal teams and external partners, such as government entities, to streamline administrative processes and ensure seamless service integration.
· Sales Target Achievement: Regularly met and exceeded sales targets through effective client engagement and product promotion strategies.
· Implemented sales promotions and strategies by collaborating with the line manager.
· Promoted the company's products by addressing and predicting clients' objectives.
· Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
· Demonstrated strong organizational and time management skills while managing multiple projects.
Junior Commissioned Officer
As Junior Commissioned Officer(Ground Signalers), performed administrative functions at various units of PAF to include: -
· · Administrative Management: Handled administrative duties, including event planning, inventory control, and supervision of mess facilities, contributing to well-organized and efficient unit operations.
· Security and Surveillance Oversight: Oversaw CCTV operations and security measures across various units, ensuring 24/7 vigilance and operational readiness.
· Database and Record Management: Maintained detailed databases of telecom invoices and resolved billing discrepancies, achieving efficient billing processes and cost optimization.
· Telecom and Billing Operations: Managed telecom services and billing for Air Headquarters Islamabad and other units, ensuring accurate billing and cost management, resulting in significant savings.
· Client and Vendor Relations: Coordinated with ISPs and Telecom Service Providers, such as PTCL and NTC, ensuring uninterrupted telecom services for various PAF units.
· Good working knowledge of Computer in MS Office (Word, Excel, Power Point, Installation of Hardware/Software, Internet, E-Mail, Local Area Network, Trouble shooting and Updating of System)
