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خلاصہ
A well-presented, well-mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving a user’s technical problems via telephone, e-mail and one to one. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. A problem solve who enjoys a challenge and can work well under pressure and who possesses strong user service skills, good communication skills and attention to detail. Looking for a company which will challenge my problem solving skills and allow me to continue to develop my knowledge and potential.
تجربہ
Executive-Infrastructure
Working as Executive Infrastructure Reporting to Head of IT. Responsible for managing overall infrastructure, implementing backup solutions, and overseeing inventory management. Additionally, handle daily tasks across both ongoing plants, PETPAK and GPAK. I have implemented several major automation tasks in my current organization.
· Implemented and manage Veeam Backup & Replication solutions for server data protection and disaster recovery.
· Deployed Veeam Agent to safeguard user data and ensure secure backups.
· Successfully deployed and manage VMware vCenter to centralize the management of multiple ESXi servers.
· Administer the management of PoE switches using Ruijie Cloud, ensuring optimal network performance and monitoring.
· Maintain accurate and up-to-date IT inventory management, ensuring smooth asset tracking and allocation.
· IT Dashboard Development: Developed an IT dashboard in Looker Studio to provide visual insights into overall inventory status, facilitating informed decision-making.
System & Network Administrator
I was Working as IT Executive, Reporting to IT Manager, Independently managing 150+ Nodes and overall network (Unifi Security Gateway 4P Firewall + Ubiquiti AP, MS Window Server 2012 r2 ,IP Based Asterisk exchange, Manage NVR 64 Channel System, Emails , etc.)
IT Administrator
 Working as Site HOD (IT Administrator, Reporting to MIS Manager Head Office), Independently Managing Windows based Active Directory Server 2008, MDaemon based E-Mail Server & Exchange Server 2013, Linux based Squid Proxy Server
IT Officer
Manage over all 200 Node within The Network
Manage inventory
Planning, design, documentation, and implementation of desktop PCs, servers, network equipment
 Develops, maintains, and monitors procedures for all server backups
 Essential hardware support for the laptops, desktop personal computers, the printers and for monitors in the company
Provide level-2 support for on-site and/or remote technical issues
desktop computers, printers, software deployment,
Monitor networks to ensure security and availability to users
Configure, manage & troubleshoot Microsoft ISA server 2006,
Installation Antivirus Kaspersky individual on User System
 Manage all network hardware and equipment, including routers, switches, and UPS, Media Convertor ,ODF Panel