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خلاصہ
CAREER SNAPSHOT:-
7 years of commended performance in key customer service and support roles.
Expert in customer care/communications, problem solving, relationship building and user training and support.
MS Office “power-user” with additional proficiencies in assorted databases.
Computer Skills.
Word, Excel, PowerPoint, Access, Outlook,
Mission Statement.
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.
تجربہ
Team Lead/Project Co-Ordinator
. Responsible for managing a team of Advisors.
. Ensuring individual Advisors are performing against targets, while reviewing their performance and coaching them to do so.
. Daily management of a team of employees to include hiring, motivating, recognising and rewarding, coaching, counselling, training, and problem solving.
Senior Customer Support Executive
PIONEER Employee
Include duties:-
• Hiring Of New Staff.
• Training Staff.
• Dispatching Taxi's to existing and New Clients In NEW YORK, USA on calls.
• Keeping In Touch With Driver's and also Tracking them with the help of companies user friendly Software.
• Booking Limo's For Clients How needed To go to Airports, after booking Assigning the very recent Job to chauffeur.
. Email support.
Broker Consultant/ Senior Closer
• Broker Consultant( loans, credit cards and line of credit).
• Solar closer.
• Home security closer.
Customer Support Officer
• Live chat support.
• Inbound calls
• Email Support
• Feedback removal
• Suggesting information about other products and services.
• Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Awarded As an EMPLOYEE OF THE YEAR.