◦  Providing information technology support for an organization's computer systems, including hardware and software troubleshooting and repair.
◦  Handle complaints from users and provide technical support for people using the network around 300 nodes.
◦  Managing the inventory of all regions Laptops, Printers, Desktop Computers and Accessories.
◦  Managing Critical & Non Critical Assets, Monthly Hardware reporting.
◦  Provide remote support & installations, upgrades, and repairs through online chat, and remote desktop software.
◦  Configuration of Active directory and Delegation of users.
◦  Managing CCTV and control of NVR system.
◦  Overseeing security of all systems troubleshooting windows 7/10/Server 2016 and Install system critical updates daily.
◦  Monitor the operation and security of all computer hardware and ensure that it is operating properly.
◦  Checking daily backups, all system interfaces, Server hardware and logs.
◦  Manage and troubleshooting APT (Audit Process Tool) Classic and APT NG tool.
◦  BDO Pakistan RMS Portal Resource Management System, Client Data base, Human Resource Management and Attendance Management System configuration. http://bdopakistan.com/mis/
◦  Manage BDO Global IT Accreditation and fulfill as Global standards
◦  Configuration and Managing FortiGate Firewall for VPN.
◦  Configuration of Online Mail-enable and creates the users credentials.
◦  Manage Asana Task Management system.
◦  Managing records of Faulty equipment’s and maintains their records up to date.
◦  Managing Administrative task as per company SOP
◦  Coordinating with vendors regarding procurements and maintenance.
◦  Documenting, archiving all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.