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خلاصہ
With over 20 years of extensive experience as an Information Technology Leader, I have built a robust career optimizing and managing infrastructure, networks, and IT operations across diverse sectors, including telecommunications and technology solutions.
Throughout my career, I have successfully spearheaded pivotal IT infrastructure projects, including migrations from Lotus Notes to Exchange 2019 and implementations like IBM BPM and Microsoft Sentinel. My experience is marked by a strong track record in overseeing IT infrastructure, including data centers and system administration, while consistently aligning IT initiatives with organizational goals through effective stakeholder management. I bring expertise in project management, budget planning, and leading cross-functional teams in complex environments, ensuring projects are delivered on time and within budget constraints.
My reputation as a goal-focused leader with expertise in service desk management, network & infrastructure management, it leadership, strategic planning, project planning & management, stakeholder coordination, Microsoft 365 Deployment, data center operations, middleware applications, network equipment administration (Juniper, Cisco, Huawei), system administration (Linux, Windows), virtualization (VMware, Hyper-V, Huawei FusionCompute), vendor management, IT operations management, quality assurance, cyber security analysis, windows system administration, and cloud computing, is demonstrated in my career history.
I am committed to driving organizational growth through meticulous planning, installation, and configuration of IT infrastructures, underpinned by a rigorous approach to cyber security analysis and leveraging cloud computing solutions effectively.
پراجیکٹس
تجربہ
Manager Networks & Infrastructure
Actively liaise with partner IT teams to define requirements, create project designs, and manage IT department budgets in line with company constraints. Maintain organized documentation and conduct annual reviews of performance reports to ensure meticulous record-keeping and analysis.
Key Accomplishments
Led the establishment of a Tier3 data center and deployment of M365 complete for enhanced operational efficiency.
Achieved optimal functionality of existing systems and met all company IT requirements to ensure seamless operations.
Succeeded in maintaining IT operational quality and standards by formulating development strategies.
Trained and directed a cross-functional team of product managers, product analysts, developers, and support engineers to meet strategic goals and business objectives, while staying within budget.
Sr. Service Delivery Lead-Microsoft
Played an integral role in overseeing the end-to-end service delivery for Microsoft products and solutions according to SLAs. Identified and met business goals while understanding the training needs of individual personnel. Delivered Provided technical guidance and robust assistance to the service delivery team to complete assigned tasks in alignment with Microsoft's best practices and guidelines.
Key Accomplishments
Set a benchmark of excellence by planning, strategizing, and implementing key actions to meet system requirements while ensuring timely completion of maintenance and support tasks.
Oversaw allocation and management of work across regional teams to ensure project execution and team productivity.
Sr. Business Application Operations Executive
Coordinated and managed all API deployments and testing procedures to ensure coverage and operational reliability. Trained and led high-performing teams in implementing major projects, including system upgrades and migrations. Assumed and maintained full accountability for executing best practices for incident, problem, and change management processes to ensure improved application uptime and reliability. Developed and strengthened long-term working relations with key vendors and third-party service providers involved in business application operations.
Key Accomplishments
Managed middleware applications to ensure seamless integration and optimized performance across systems.
Monitored and upgraded Linux servers to enhance system performance and ensure optimal operational efficiency.
Achieved seamless JBoss administration by configuring PCRF, implementing effective whitelisting, and optimizing error-handling processes for enhanced system reliability.
Achieved Top Learner recognition in 2020 for dedication to professional development and knowledge acquisition.
Sr. System/Network Administrator-Datacenter
Strategically positioned to manage NOC operations, and SEIM implementation, and ensure timely security patching for robust system integrity and resilience.
Guaranteed seamless operations and high availability of critical infrastructure while handling diverse teams across primary and secondary data centers.
Enhanced network reliability by configuring SolarWinds NMS, Juniper, Cisco, and Huawei network equipment.
Managed vendor relationships and stakeholder engagements to oversee data center operations.
Sr. System Engineer
Enhanced system efficiency through virtualization using Hyper-V, VMware, and Huawei FusionCompute.
Achieved reliable backups and recovery solutions using Symantec NetBackup to ensure data integrity.
Installed and configured Microsoft servers on IBM Blade center HS22 chasis, Huawei E6000/9000 chasis, and blade servers within a virtualization environment.
Deployed IBM business process management and configured Huawei OceanStor SAN to ensure robust storage and efficient business processes.
Network Administrator
Rendered a keen eye for detail to install and configure SolarWinds network management system for optimizing network monitoring and enhancing operational efficiency.
Achieved efficient virtualization through VMware and Hyper-V to enhance system scalability and flexibility.
Managed SQL Server and Oracle database environments, such as installation, configuration, tuning, and ongoing maintenance as well as monitored network performance, availability, and security to ensure optimal uptime.
Ensured high availability, scalability, and security while implementing and maintaining data center infrastructure.
Held full accountability for implementing and managing CISCO call center operations, including AQM & SocialMiner for optimized customer engagement and service excellence.
