Enhancing COD (Cash on Delivery) & E-Commerce Industry.

Achieved 100% above sales targets last 2 Quarters till date.Managing Retail Sales team (South Region).Distribution and availability of demanded Inventory.Facilitating finance department in clearance of payments and ledgers.Customer facilitation and support.Sales forecasting.Managing sales team and following up on targets vs achievements.Managing new Projects on boarding & Recovery.

Coordinate with field staff of operations or vendors and support them to rectify the Operational Fault.Reported the faulty to technical Staff and follow up till its resolution and mean while coordination with NOC and once the issue resolved update to higher management the cause of Fault.Forward unresolved issues to relevant level-2 teams of respective domains and follow up with them till the issue is fixedOn regular interval update the Planned and Unplanned outage to higher management.Conduct system routine health checks and ensure any abnormalities are communicated to concerned departments for permanent fixPrepare shift handover report for particular team and submit for consolidated shift reportHighlight network visibility issues and work in coordination with operator, sub cons and level-2 teams to make sure maximum network visibility.Worked at Ericsson software Citrix OSS.Worked at Huawei software for outage escalation.Worked at ZTE software for outage escalationWorked at Alcatel software for outage escalationCo-ordinate with swap teams and support them.Worked at Ericsson EMS terminal to support field’s team to resolve the issues.

Managing all marketing for the company and activities within the marketing department. Developing the marketing strategy for the company in line with company objectives.Research market trends, demographics, pricing strategies, and other relevant information that helps managers and directors develop marketing plansAnalyses surveys, polls, and other market research to look for patterns and trendsCreates graphs, reports, and detailed data analysis using computer softwareDelivers reports on research findings through written documents and verbal presentationsAssists in creating promotional materials, including brochures, blogs, marketing copy, etc.Provides fact-checking, copy-editing, and formatting assistance during the creation of mailers, coupons, website content, and other promotional materialsHelps maintain social media accounts for brands, products, or services.
Coordinating marketing campaigns with sales activities.Planning and supervising marketing operations to achieve revenue target. Coordinate with Brand Manager in developing marketing plan and budget. Conduct marketing campaigns and trade shows to promote brand awareness among consumers. ...

compiling and distributing financial and statistical information such as budget spreadsheetsanalysing questionnaireswriting reports, company brochures and similar documentsorganising and hosting presentations and customer visitsassisting with promotional activitiesvisiting customers/external agencieshelping to organise market research.

Supports the work of marketing managers and executives on projects directed at maximizing company profits and developing sales strategies or marketing campaigns.Work closely with employees in other functions, such as advertising, market research, production, sales, and distribution.
compiling and distributing financial and statistical information such as budget spreadsheets.organizing and hosting presentations and customer visitsassisting with promotional activitiesvisiting customers/external agencies

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Follow communication procedures, guidelines and policies
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Take information such as addresses and phone numbers
• Suggest solutions when a product malfunctions
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Resolve customer complaints via phone, email & mail