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خلاصہ
- Highly qualified professional with over 3 years of diverse experience in Customer Services, Administration & HR.
- Professionally qualified with Bachelors in Business Administration (BBA Honors Human Resources Management),
Diploma in Computer & Business Management, Certificate in Microfinance Banking and Diploma in Communication
Skills.
- Expertise using MS Office Applications, MS Excel Advanced formulas and functions.
- Excellent working skills using Siebel & TABS (CRM)
- Proficient in data entry with accuracy, email and internet.
- Strong ability to manage multiple assignments efficiently while meeting the tight deadline.
- Articulate with excellent organizational, time management, and interpersonal skills.
تجربہ
Administrative Offcer Cum Project Manager
- Assisted staff with completing tasks to maintain a smooth workflow.
- Directed guests, routed deliveries, and courier services.
- Prepared and distributed payroll for staff of 10 direct reports.
- Wrote professional memorandum, letters and academic copy.
- Interacted with students to follow up on missing or deficient information, relayed, and discussed the status of applications.
- Reviewed, verified, and assessed applications and supporting documents in accordance with established guidelines to determine admissions under BBSHRRDP & uploaded on FMIS
- Organized all new hire, security and temporary paperwork.
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
Parliamentary Research Assistant
Project Management Unit, National Assembly of Pakistan.
Serving Honorable MNA & Chairman Ports & Shipping Committee.
- Compiled data in reports and other documents of Standing Committee Ports & Shipping.
- Attended meetings and presentations to learn more details about Legislation of National Assembly & Senate.
- Conducted legal researched and drafted legal memos and summaries on Local Legislation & constituency issues.
- Providing Research papers & necessary material for assembly bills/debates.
- Assisting Honorable MNA in committee activities
- Providing Research papers & necessary material for assembly bills/debates.
- Providing update to Honorable MNA on National & International issues.
- Updating Honorable MNA about upcoming Assembly, Standing Committee meetings.
Assistant Manager Customer Services - Franchise
Roles & Responsibilities
- Operations processing through Siebel & TABS (CRM)
- Responded to customer requests with friendly, knowledgeable service and support.
- Routinely answered customer questions regarding merchandise and pricing.
- Verified that all customers received receipts for their Billings, Cash-In & Cash-Out
- Processing Mobile Account Levels, Issuing & Linking ATM Cards
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Helped drive sales goals and achieve monthly quotas.
- Shared best practices for sales and customer service with other team members to help improve the Franchise efficiency.
- Processed cash and credit payments rapidly and accurately.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Directed calls to appropriate individuals and departments
- Store and retrieve data on computer and securing backups.
- Installation of Windows, MS-Office, Antivirus and other software.
- Answering & dealing with incoming and outgoing telephone calls.
- Prepared reports of business transactions & kept the account information updated.
- Mobile Network Portability, Records Management
Intern
- Maintaining staff files
- Preparing work plan for sanitary workers in different areas
- Preparation of pay slips, vouchers and maintaining bank statements
- Providing required information to sanitary staff on their daily basis work
- Maintaining daily record of taxes collection
- Administration, Taxation & Accounts Branch Operations.
