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خلاصہ
Dear Recruiter,
I am writing to you that you have vacancies in your Organization, I have enclosed/attached my resume for your information’s, as you can see in my resume that I have approximately 18 years extensive working experience of an office environment in which I am presently working as an Executive / Administrative Assistant from “Micro-Merger Pvt Ltd” at Provincial Emergency Operations Centre (PEOC) Sindh, Health Department, Karachi Pakistan to support Government as well as NGOs like World Health Organization(WHO), UNICEF, BMGF regarding their day to day activities since June 2017 till date.
Here my responsibilities are to arrange hotel reservations, visas, air tickets for foreign meetings of EOC Sindh core team, maintaining master files to share with Chairperson and with other team members of executive staff, communicate & schedule/organize/convene management’s meetings with local/nationwide & foreign delegations and to maintain calendar of senior level appointments, contributing the dispatching and transmitting of the incoming/outgoing mails/e-mail, letters, fax, reports, scanned copies, documents, preparing agendas, maintaining attendance sheets and minutes of the meetings as well as arranging conference rooms for Core team/Minister for Health/ management’s meetings.
Previously I had 10 years experiences from “Training & Development” as a “Master Trainer / Corporate Trainer / Free-lance Trainer” for soft skills / call center/contact center/customer services/Marketing dep’t/front desk customer retention/self-motivation/Team building gave me varied skills and the ability to work with many different types of people from August 2007 till May 2017.
I believe that I could easily fit into your team as I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills or eager to learn from others and I also have lots of ideas/ enthusiasm as well as I have a keen interest to work for a company with a great reputation or high-profile organization and it would be great to discuss that let me know if any possible vacancy you have for me in your organization.
Yours sincerely,
Mr. Muhammad Aman Siddiqui
Cell NOs: +923481354677
پراجیکٹس
تجربہ
Administrative Assistant
KEY RESPONSIBILITIES:
To arrange hotel reservations, visas, air tickets for foreign meetings of core team and maintained master files to share with management and with other team members of the organization’s staff.
To communicate & schedule/organize Minister Health/CEO/Chairperson/management’s meetings with local/nationwide and foreign delegations for the achievements of organizational goals/targets as well as to provide necessary materials required by participants in the meetings.
To maintain calendar/planner of senior level appointments, contribute the dispatching or transmitting of the incoming and outgoing mails/e-mail, letters, fax, reports, scanned copies, documents, preparing agendas, maintained attendance sheets and minutes of the meetings as well as arranging conference rooms for Core team/Minister for Health/ management’s meetings.
To Perform clerical duties and personal assistance for the CEO to do administrative tasks or to ensure up to date records/information list for contacting with Commissioners, Deputy Commissioners, Health Officers and other key stakeholders to convene meetings with them.
ACHIEVEMENTS:
Organized Chairperson’s meeting with United Nations Family Planning UNFP2030 Group Delegation.
Organized Chairperson’s meeting with Delegation UKAID DFID from London England UK.
Organized Chairperson’s meeting with Delegation of USAID from New York /Washington DC USA.
Organized Minister for Health/Chairperson’s meeting with Delegation of World Bank.
Organized Chairperson’s meeting with Delegation of Health Policies (HP+) Washington DC USA.
Organized Chairperson’s meeting with Delegation of Gavi (The Vaccine Alliance) from Switzerland.
Organized Chairperson’s meeting with Delegation of World Health Organization (WHO) from Switzerland.
Organized Chairperson’s meeting with Delegation of Bill & Malinda Gates Foundation (BMGF)-USA.
Organized Minister for Health/Chairperson’s meeting with Delegation of UNICEF.
Organized Minister for Health/Chairperson’s with Delegation of UAE PAP from Dubai UAE.
Organized Chairperson’s meeting with Delegation of Rotary International (NGO) from Toronto Canada.
Organized Minister for Health/Chairperson’s meeting with American Medtronic Medical Equipment Co.
Organized Minister for Health/Chairperson’s meeting with Japan International Cooperation Agency (JICA).
Organized Minister for Health/Chairperson’s meeting with delegation of Zenysis Technologies from USA.
Organized Minister for Health/Chairperson’s meeting with Delegation of KFW from Germany.
I have Achieved certificate for performed duties during COVID-19 Pandemic in Pakistan.
Corporate Trainer/ Master Trainer customer Services/call center
KEY RESPONSIBILITIES:
To deal with frontend customers in-person or virtual regarding company’s products and a key stakeholder to have public relations with customers/consumers for organization’s objective.
To train newly hired/appointed staff as well as existing staff of “PTCL” like Customer Care Officers, Floor supervisors, Floor managers, Assistant Managers, Managers, senior managers, about excellent Soft Skills, Customer Services, Sales, Billing and Marketing of the products.
To Prepare & develop Quiz/training material / manuals/ presentations PPT/scripts and shared with management as well as to prepare teams for ISO 9001-2008 external audits as well as quarterly internal audits for Quality Management System (QMS).
To conduct successful coaching/counseling sessions of customer cares officer’s/Floor supervisor’s/Floor managers on areas of improvements on weekly basis after that fetch the result of training effectiveness/satisfaction and training evolution’s and then share with top management as well.
ACHIEVEMENTS:
Achieved an ISO9001-2008 certified trainee certificate/award in 2013.
Achieved best Master / Corporate Trainer Customer Services awards in year’s 2011/2012/2013/2014/2015 and I have got several appreciations letters from Pakistan Telecommunication Company Ltd (PTCL).
I have executed training sessions in “Pakistan Telecommunication Company Ltd (PTCL) at Contact Center Karachi” regarding “Creating a Culture of Superior Customer Services” in 2016-2017.
