خلاصہ

Highly motivated and performance driven professional with over four years’ experience in product support, customer service, team leadership, and client relationship management. Served as a key influential part to develop sustainable post-sales support operations, support offerings, customer support initiatives, and continuous improvement of portfolio as it relates to customer outcomes. Maintain effective client relationships, and deliver solutions aligned with customer’s specific needs. Elite communicator with the ability to translate leadership vision into executable plans for teams.Efficiently working on 3 Software as a Service (SaaS) products (rozee.pk, mihnati.com and naseeb.com). Administer CRM software and database, formulate complaint trends, and communicate lessons learnt to the manager in order to improve service levels.
Delivered pre/post-sales support to customers over emails and phone, performed customer verification, and retained records of details and inquiries of customer complaints in order to take action accordingly. As Student Relationship Manager maintained on-going, broad-based consultation and collaboration with students and parents regarding their admissions and career counseling.Formulated and upheld student files, database records, and relevant noticeboards for exam timetables, events, project, and academic success.. Responded to student queries within required time frames and updated student records accordingly. Actively maintained the University's Whats app account to ensure the effective communication between University Officials and students. Handling all the queries of prospective students and guiding them about basic admission process and relative degree program thoroughly to convert them into enrolled students.Liaising with Faculty,Department Heads and societies to ensure the timely response of all the queries of Students and alumni as well.Proven ability to collaborate across and within organization to build customer loyalty......