Medical Health Management is providing back office support to multiple U.S Home Health & Hospice Agencies. Managing HR department of Medical Health Management which provides Human Resources solution to all those U.S Companies. Recruiting staff, preparing job adverts, checking application forms, shortlisting, interviewing, and selecting candidates. Administering payroll and Maintaining employee records. planning and sometimes delivering training - including inductions for new staff. Develop and implement human resources policies and procedures. Handle employee complaints, grievances and disputes. Compile and update employee records (hard and soft copies). Deal with employee requests regarding human resources issues, rules, and regulations Assist, advise and educate management on Human Resource issues and laws. Performs other duties and tasks as requested by Management. Responsible for complete, accurate and timely documentation. Background Check of every candidate. Licenses/Certification verification of candidates/Employees. Exit Interviews.

Communication with Hospitals and Doctors Regarding Orders.
Audit of Orders department.
Supplies and DME confirmation.
Pt’s Lab Draws.
Attending Meetings with internal staff and external clients.
Follow company policies, procedures, norms and values.

Managening Call center service level.
AHT reporting to the management and operations Department.
Production monitoring of Call Center.
Shrinkage monitoring.
Monitor agent schedule adherence.
Re-allocate resources to meet customer demand or pull additional resources.
Report call center production results on interval, daily, weekly and monthly basis.
Average Handle Time maintenance.
AUX Time maintenance.
Preventing Fraud and KPI spoilage.
Hourly, Daily, Weekly,  and Monthly reporting of different stats of Call Center to the management and to the Client.

1)To take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times.
2)To establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the Customer Service Centre's performance standards and the business objectives.
3)To take ownership and responsibility for all enquiries, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions
4)Deal with all calls received within the Customer Service Centre in line with current Service Level Agreements, policies and procedures.
5)To complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.
6)To maintain a comprehensive knowledge of Group departments, services, policies and procedures in relation to the role.