Direct all operational aspects including distribution operations, customer service, human resources, administration and salesAssess local market conditions and identify current and prospective sales opportunitiesDevelop forecasts, financial objectives and business plansMeet goals and metricsManage budget and allocate funds appropriatelyBring out the best of branchs personnel by providing training, coaching, development and motivationLocate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunitiesShare knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needsAddress customer and employee satisfaction issues promptlyAdhere to high ethical standards, and comply with all regulations/applicable lawsNetwork to improve the presence and reputation of the branch and companyStay abreast of competing markets and provide reports on market movement and penetration

Job Description.

Managing the smooth operations of the branch in compliance with banking regulations / policies and procedures with a view to minimize the operational risk and maximize profitability by ensuring the provision of quality service support in terms of product processing and service deliveries.
Maintaining and monitoring of branch operations (by checking of vouchers, GL reports and other system generated reports regularly) in order to strengthen the branch internal controls to ensure that processes and activities are carried out strictly in accordance with the laid down banking policies, procedures and SBP regulations to avoid any penalties.
Plan, direct and control the counter services / branch operations by distribution of work (job rotation) among branch staff through well-defined tasks and responsibilities while achieving timely and accurate processing of deliverables and provision of quality service to the customers.
Approval and authorization of transactions as per approved DOA limit. Supervise all ATM matters and formalities regarding account opening, closing, and amendment matters to implement KYC / AML policies.
Preparation, analysis, maintenance and submission of all MIS reports to various departments (internal / external) in a timely and accurate manner as and when required.
Maintenance of Branch appearance such as cleanliness of branch premises, maintenance of notice board, proper functioning of computer systems etc. to ensure the MCB image and have an efficient working environment.

Job Responsibilities.

The primary responsibility is to meet high standards of external and internal customer service by ensuring process standardization, timely service, inculcation of customer-centric culture and strong operational controls in accordance with the high standards of service quality of the bank.
Mange New to Bank accounts and provide proper guidance regarding procedures and requirements to new/prospective customers.
Also responsible to cross sell various products offered by the Bank.Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.