Key Responsibilities- Spearhead Operational Excellence Drive exceptional customer experiences and optimize branch operations through innovative solutions and process improvements.- Transaction Management Oversee cash and teller transactions, including pay orders, funds transfers, and FCY remittances, ensuring accuracy and efficiency.- Record Keeping and Compliance Maintain meticulous records, ensure adherence to regulatory requirements, and manage blocked and deceased accounts, safekeeping items, and temporary movement records.- Risk Management and Security Guarantee the security and safety of bank premises, assets, staff, and customers, ensuring swift reaction to emergencies and proactive maintenance of CCTV records.- Reporting and Analysis Submit timely and accurate reports to SBP, Head Office, and other departments, and analyze system-generated reports to identify trends and areas for improvement.- Staff Management and Development Lead and develop a high-performing team, ensuring effective staff management, training, and development to achieve exceptional service standards.- Customer Service and Relations Foster strong customer relationships, resolve complaints promptly, and ensure world-class service standards.- Audit and Compliance Ensure no adverse comments in Internal Audit, Compliance review, and SBP Inspection, and implement corrective actions as required.Additional Responsibilities- Certified Field Trainer for the National Financial Literacy program initiative of the State Bank of Pakistan, promoting financial education and awareness- Participate in various activities and events organized by the bank to promote its products and services, including awareness programs for financial education in different areas of the city- Perform other duties as assigned by the bank, demonstrating versatility and adaptability- Report to the Branch Services Area Manager, ensuring effective communication and coordination.

Professional ExperienceMain Branch Supervisor.- Managed all branch transactions, cash shipments, and cash management, ensuring seamless operations and compliance with regulatory requirements- Supervised stationery requirements for pan-Pakistan branches, ensuring timely and efficient delivery- Utilized 6+ years of experience in branch operations to drive operational excellence and team successKey Responsibilities- Supervised and coordinated all branch transactions, including payments and receipts (PKR/FCY), to ensure accuracy and compliance- Ensured proper sorting and handling of notes in accordance with SBP directives- Maintained fresh cash at counters and ensured accurate recording, adhering to SBP guidelines- Supervised cash withdrawals and deposits (PKR/FCY), ensuring accurate recording and compliance- Coordinated Funds Transfers, Pay orders, and Transactions, adhering to OPM/SOP procedures- Supervised Inward/Outward clearing (PKR/USD) and Collection, ensuring efficient and timely processing- Ensured daily ATM replenishment and balancing- Managed and supervised cash shipments to and from the branch, ensuring secure and timely delivery- Ensured compliance with SBP Prudential Regulations and Bank's internal policies- Trained newly hired staff on Banking Systems at the Cash counter- Ensured all GLs were balanced and reconciled with customer ledger jotting- Cleared all entries in reconciliation and suspense accounts within 30 days- Prepared accurate periodical MIS reports and sent them to related departments- Demonstrated knowledge of Bank's Policies & Procedures, SBP Prudential Regulations, Banking Law, and Practice- Ensured no adverse comments in Internal Audit, Compliance review, and SBP Inspection- Worked as Acting Operations Manager in different branches as required- Reported to the Branch Services Area Manager.

Provided expert support to branch operations, ensuring efficient and compliant transaction processing.Key Responsibilities- Managed cash transactions with precision and accuracy- Coordinated funds transfers, internal and online, with ease and efficiency- Ensured timely and accurate clearing and reconciliation- Supported account management with attention to detail- Assisted with ATM machine maintenance and monitoring, ensuring secure and efficient operations- Maintained confidentiality in handling locker activities- Ensured strict adherence to regulatory policies, including    - OPM (Outsourcing Policy Manual)    - APPM (Anti-Money Laundering Policy Manual)    - KYC (Know Your Customer)    - AML (Anti-Money Laundering)- Demonstrated in-depth knowledge of Bank's Policies & Procedures, SBP Prudential Regulations, Banking Law, and Practice- Ensured no adverse comments in Internal Audit, Compliance review, and SBP Inspection- Collaborated with the team to achieve branch goals and objectives- Reported to the Branch Services Manager.

I have had the privilege of working in two branches for a brief period of six months, gaining valuable insights and expertise in general banking operations, with a specific focus on account opening processes. During this time, I have developed a strong foundation in- Customer service and relationship management- Account opening procedures and documentation- General banking operations and transactions.

Key Responsibilities were included- Ensured branch service delivery standards were met and maintained- Conducted regular reviews of systems and controls to identify areas for improvement and implemented changes in collaboration with IT and Operations- Ensured branch activities were carried out in accordance with HMB SOP, S/Circulars, and SBP guidelines- Exercised dual control over cash and monitored cash holding levels to maintain optimal levels- Managed and secured keys, checkbooks, security stationery, and legal documents- Maintained accurate registers and ensured cash counters and vaults were within assigned limits- Processed and monitored ATM operations, ensuring cash balancing and security measures- Conducted KYC interviews with customers and verified documents in coordination with CD Incharge/Operation Manager.

I commenced my career at BankIslami, where I gained valuable experience in customer service, account management, and transaction processing. In a short span, I acquired a comprehensive understanding of banking operations and developed a strong foundation in the industry. I appreciate the opportunities and guidance provided by the bank, which have been instrumental in shaping my professional journey.As a key member of the operations team, I was responsible for handling, processing, and servicing customer banking transactions in a prompt, efficient, and accurate manner.This included ensuring timely and error-free processing of transactions, providing excellent customer service, and maintaining a high level of accuracy and attention to detail in my work.