Attending to enquiries from walk-in customers and customers via phone, in a friendly and satisfactory manner ensuring customer loyalty and patronage remains priority.
• Provided excellent customer service to all ranges of customers.
• Optimized customer relationship through different strategies.
• Identified customer requirements and complaints to assist them effectively.
• Ensured prompt follow up actions on all customers enquires and issues.
• Resolved customers’ problems proactively to ensure absolute customer satisfaction

• Answering telephone calls and dealing with face to face enquiries.
• Politely greeting patients and visitors to the centre.
• Scheduling appointments for patients.
• Maintaining a clean reception area to show a professional image.
• Making sure that the appointments system runs smoothly
• Checking patients in and out.
• Accurately collecting information and personal details about patients.
• Attending to customer’s cash related issues and finding effective resolution.
• Handling payments by customers in the form of cash and credit card.
• Recording daily transaction.
• Update cash Register.

• Answering telephone calls and dealing with face to face enquiries.
• Politely greeting patients and visitors to the centre.
• Scheduling appointments for patients.
• Maintaining a clean reception area to show a professional image.
• Making sure that the appointments system runs smoothly
• Checking patients in and out.
• Accurately collecting information and personal details about patients.